Carat from Fiserv Introduces First-to-Market Capabilities to Help Enterprises Optimize Delivery Services
February 28 2023 - 8:30AM
Business Wire
Single integration to Carat gives businesses
connections to more than 40 different delivery service
providers
Split settlement facilitates rapid money
movement to merchants, delivery service providers, and drivers
As businesses juggle the costs and complexities of rising demand
for online delivery, Fiserv, Inc. (NASDAQ: FISV), a leading global
provider of payments and financial services technology solutions,
has introduced a new solution enabling enterprise restaurants,
retailers, and grocers to optimize delivery operations, reduce
costs, and regain control of their customers’ delivery
experience.
Via a new Delivery Optimization solution available to
enterprises leveraging the Carat commerce platform, businesses are
able to connect their digital commerce operations to more than 40
different delivery providers through a single integration, access
functionality that simplifies multi-party settlement, and grow
customer loyalty by retaining valuable influence over customer
journeys. The solution pairs split settlement capabilities from
Carat with a delivery management platform from Bringg to help
businesses efficiently unify last mile delivery, fulfillment and
returns.
“Explosive growth in online delivery has created tremendous
digital opportunity for businesses of all types, while adding new
challenges to their operating models,” said Casey Klyszeiko, Senior
Vice President and Head of Global eCommerce and Carat, Fiserv. “Our
new Delivery Optimization solution enables businesses to best
manage their own costs, while also retaking control of customer
relationships so they can increase brand loyalty.”
Through a single API integration, this service allows
enterprises to:
- Optimize delivery across service-providers – With access
to more than 40 different third-party delivery services, order
routing across providers will occur based on rules set by the
business, which can dynamically account for delivery times for each
provider, cost for the business, and customer preferences for
prioritizing fees vs. speed of delivery.
- Enhance Customer Journeys – Integrating Delivery
Optimization into a business’s existing ecommerce infrastructure
allows them to bring the delivery experience back within their own
consumer-facing apps, enabling the merchant to retain more control
throughout the customer journey. Doing so means the business can
accept delivery orders in-app or online directly from consumers,
accept payments via the merchant’s closed-loop gift card program,
retain access to customer order data, and enable their customers to
leverage the retailer’s loyalty, rewards, and marketing promotions
while placing an order.
- Split Settlement – Through a single authorization of a
digital transaction, Carat will manage settlement on behalf of the
business across a complex value chain of franchises, merchants,
delivery providers, tips for drivers, and other service fees; and
properly manage refunds when initiated by the consumer. The
solution manages split settlement in variable amounts, across
payment types, and eliminates 30-day invoicing timelines currently
associated with multi-party settlement—allowing the business to get
paid faster and reduce fraud, inflationary impacts and other risk
factors.
“The delivery industry continues to evolve at an unprecedented
rate, and consumers have become accustomed to a seamless delivery
experience,” said Guy Bloch, CEO of Bringg. “Our relationship with
Fiserv will allow large enterprises to efficiently manage delivery
workflows, while still providing an elevated delivery experience
for their customers.”
Carat is the global commerce platform from Fiserv that
orchestrates payments and experiences for the world’s largest
businesses. With Carat, leading brands can unify their commerce,
optimize transactions, and imagine and realize new ways to engage
with customers.
Learn more at carat.fiserv.com.
About Fiserv
Fiserv, Inc. (NASDAQ: FISV) aspires to move money and
information in a way that moves the world. As a global leader in
payments and financial technology, the company helps clients
achieve best-in-class results through a commitment to innovation
and excellence in areas including account processing and digital
banking solutions; card issuer processing and network services;
payments; e-commerce; merchant acquiring and processing; and the
Clover® cloud-based point-of-sale and business management platform.
Fiserv is a member of the S&P 500® Index and one of Fortune®
World’s Most Admired Companies™. Visit fiserv.com and follow on
social media for more information and the latest company news.
About Bringg
Bringg is the delivery management platform market leader,
serving over 800 customers globally. Bringg manages and unifies
last mile delivery, fulfillment and returns, empowering enterprises
to manage and grow their delivery capacity, reduce costs and
provide branded customer experiences. Bringg’s open SaaS platform
and robust network of over 250 delivery providers, enables
enterprises to offer customers any delivery option, whether using
internal drivers or external delivery providers, including 3PL,
carriers, crowdsourced fleets or independent gig drivers
(https://www.bringg.com/).
FISV-G
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version on businesswire.com: https://www.businesswire.com/news/home/20230228005252/en/
Media Relations: Chase Wallace Director, Communications
Fiserv, Inc. +1 470-481-2555 chase.wallace@fiserv.com
Additional Contact: Ann S. Cave Vice
President, External Communications Fiserv, Inc. +1 678-325-9435
ann.cave@fiserv.com
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