First Citizens Receives 18 Greenwich Excellence Awards for Small Business and Middle Market Banking
February 27 2020 - 10:45AM
North Carolina-headquartered First Citizens Bank received a total
of 18 Greenwich Excellence Awards, recognizing the company as a
leader in small business and middle market banking in 2019.
“The Greenwich Excellence Awards reflect First Citizens’
position as one of the top business banks in the United States,”
said Patrick Noble, business services executive for First Citizens
Bank. “For 122 years, we’ve made a specialty out of helping new
businesses become bigger businesses. We take the time to get to
know local companies and offer ways to help. It’s the way we’ve
been doing business for generations: building lasting relationships
and offering a complete range of solutions, from basic account
features to more complex treasury services.”
First Citizens received 12 wins in the Small Business Banking
category and six in the Middle Market Banking category.
“These awards signify the trust and confidence middle market
companies place in First Citizens and the significant satisfaction
our customers have in the service we provide,” said Brendan
Chambers, commercial banking and middle market sales director for
First Citizens Bank. “The Greenwich Awards are a point of pride as
our teams continue to work together and add value to our client
relationships.”
Small Business Banking Category, eight national and four
regional awards2019 National Awards
- Overall Satisfaction
- Branch Satisfaction
- Likelihood to Recommend
- Overall Satisfaction with RM (Relationship Manager)
- RM (Relationship Manager) Proactively Provides Advice
- Cash Management – Overall Satisfaction
- Cash Management – Customer Service
- Cash Management – Product Capabilities
2019 Regional Awards (of four regions in the U.S.)
- Overall Satisfaction – South
- Likelihood to Recommend – South
- RM (Relationship Manager) Proactively Provides Advice –
South
- Cash Management – Overall Satisfaction – South
Middle Market Banking Category, three national and three
regional awards2019 National Awards
- Overall Satisfaction
- Likelihood to Recommend
- Cash Management – Overall Satisfaction
2019 Regional Awards
- Overall Satisfaction – South
- Likelihood to Recommend – South
- Cash Management – Overall Satisfaction – South
About the Greenwich Excellence Awards Greenwich
Associates is the leading global provider of data, analytics and
insights to the financial services industry. For 2019 honors,
Greenwich Associates evaluated the small business banking and
middle market platforms of more than 600 banks. Of these, only 36
have the distinctive quality required to win a Greenwich Excellence
Award for small business; 33 for middle market. Awards in the small
business category are based on over 14,000 interviews with
businesses with sales of $1-10 million across the country. Awards
in the middle market category are based on based on over 13,000
interviews with businesses with sales of $10–500 million across the
country.
About First Citizens BankFounded in 1898 and
headquartered in Raleigh, N.C., First Citizens Bank is one of the
largest family-controlled banks in the U.S., with offices in 19
states. First Citizens Bank is a wholly owned subsidiary of First
Citizens BancShares Inc. (Nasdaq: FCNCA), which has over $39
billion in assets. For more information, call toll free 1.888.FC
DIRECT (1.888.323.4732) or visit firstcitizens.com. First Citizens
Bank. Forever First®.
Contact: Barbara ThompsonFirst Citizens Bank919.716.2716
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