Fifth Third Bank Supports Ohio Governor DeWine’s Stay-at-Home Order to Help Flatten the Curve
March 22 2020 - 6:00PM
Business Wire
Fifth Third Bank, National Association, today commended Ohio
Governor Mike DeWine, and Ohio Director of Health Dr. Amy Acton for
their leadership and swift response to the pandemic and joins in
asking its customers to stay-at-home to help slow the spread of the
coronavirus. Customers needing to conduct essential financial
transactions are requested to use drive-through services, digital
solutions such as online or mobile banking, or the Bank’s network
of approximately 53,000 fee-free ATMs.
“We fully support Governor DeWine’s actions to help protect our
fellow citizens and encourage anyone not engaged in essential work
or activity to stay at home,” said Greg D. Carmichael, chairman,
president and CEO of Fifth Third Bancorp. “Across our footprint, we
have adjusted our banking experience to keep our customers and
employees safe. We appreciate our customers’ understanding during
these challenging times that we will accommodate their needs for
access to essential banking services as we navigate through this
unprecedented situation together.”
Fifth Third banking center lobbies across its 10-state footprint
remain open to serve customers by appointment only and are not open
for general access. Bankers remain available and ready to help by
phone. Customers who need to meet with a banker in person can
schedule an appointment on 53.com, our mobile app or by calling
their local banking center. Each banking center has prominently
displayed signage with assistance on how to schedule an
appointment. Our Bank Mart® locations remain open 10 a.m. to 4 p.m.
Monday through Saturday.
Fifth Third has added enhanced cleaning measures to its offices
to help safeguard employees and those who visit banking centers.
The company also has created additional benefits to help employees
through this situation. Those benefits include commitments to
continue to pay employees if they become sick, are taking care of a
family member who is ill or are navigating daycare or school
closures. Fifth Third will also make a special payment of up to
$1000 to its Banking center, operations and call center employees
who are providing essential banking services on site to customers
during the coronavirus pandemic, which will be paid in $500
installments in April and May.
Fifth Third is offering the following programs for our consumer
and business customers facing financial hardship related to
COVID-19. To participate in the programs, customers will need to
contact Fifth Third.
- Vehicle Payment Waiver Program: Payment waived for up to
90 days and no late fees during the waiver period.
- Consumer Credit Card Payment Waiver: We are offering to
waive the monthly payment requirement on Consumer Credit Cards
(Trio, Truly Simple, Platinum, Secured, World Elite) for up to 90
days with no late fees.
- Mortgage and Home Equity Program: 90-day payment
forbearance with no late fees.
- Small Business Payment Waiver Program: We are offering a
payment waiver program for up to 90 days, no late fees and a range
of loan modification options. We are waiving all note processing
fees for new Fifth Third Fast Capital loans for six months.
- Fee Waiver Program: Fee waivers for up to 90 days for a
range of consumer and small business deposit products and
services.
- Vehicle loans: Suspension of initiating any new
repossession actions on vehicles for the next 60 days.
- Foreclosures: Suspension of all foreclosure activity on
homes for the next 60 days.
Customers should call Fifth Third to participate in these relief
efforts. In addition, customers are reminded that interest will
accrue during the 90-day no-payment period for each of the waiver
programs.
Fifth Third is prepared to assist customers with their questions
or concerns. A dedicated support page is available at 53.com as the
first point of contact for all customers. Representatives are
available at 800-972-3030 Monday through Saturdays. For Business
Banking service, please call 877-534-2264 or email
bbgsupport@53.com. Due to high demand, call wait times may be
longer than normal and Fifth Third thanks customers for their
patience as we navigate this situation together.
About Fifth Third
Fifth Third Bancorp is a diversified financial services company
headquartered in Cincinnati, Ohio, and the indirect parent company
of Fifth Third Bank, National Association, a federally chartered
institution. As of December 31, 2019, Fifth Third had $169 billion
in assets and operated 1,149 full-service banking centers and 2,481
ATMs with Fifth Third branding in Ohio, Kentucky, Indiana,
Michigan, Illinois, Florida, Tennessee, West Virginia, Georgia and
North Carolina. In total, Fifth Third provides its customers with
access to approximately 53,000 fee-free ATMs across the United
States. Fifth Third operates four main businesses: Commercial
Banking, Branch Banking, Consumer Lending and Wealth & Asset
Management. Fifth Third is among the largest money managers in the
Midwest and, as of December 31, 2019, had $413 billion in assets
under care, of which it managed $49 billion for individuals,
corporations and not-for-profit organizations through its Trust and
Registered Investment Advisory businesses. Investor information and
press releases can be viewed at www.53.com. Fifth Third’s
common stock is traded on the Nasdaq® Global Select Market under
the symbol “FITB.” Fifth Third Bank was established in 1858.
Deposit and Credit products are offered by Fifth Third Bank,
National Association. Member FDIC.
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version on businesswire.com: https://www.businesswire.com/news/home/20200322005035/en/
Ed Loyd (Media Relations) Edgar.Loyd@53.com | 513-534-NEWS
Chris Doll (Investor Relations) Christopher.Doll@53.com |
513-534-2345
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