Cisco AppDynamics Study: New Class of Post-Pandemic Technology Leaders Emerges to Tackle the Experience Economy
July 12 2022 - 11:00AM
Business Wire
Spiraling Complexity and Business Expectations
Spawn Growing Skills and Resources Demands
News Summary:
- Cisco AppDynamics has released the annual Agents of
Transformation report which reveals the emergence of a new class of
post-pandemic technology leaders who are reimagining applications
and digital services delivery as the lines between IT operations
and business strategy blur.
- 74% say their experiences in recent years have accelerated
their careers, and 88% now consider themselves to be business
leaders and believe what it means to be a technology expert has
changed. However, just 10% have reached the elite status of ‘Agents
of Transformation’.
- While technology leaders are looking to better understand and
adapt to digital transformation with solutions that positively
affect the overall business, 66% say it is now more difficult to be
an Agent of Transformation, and one-quarter say their organization
remains stuck in “fire-fighting mode.”
Cisco (NASDAQ: CSCO) AppDynamics, a leading provider of
Observability and Application Performance Monitoring technology,
has published findings from Agents of Transformation 2022, the
fourth annual report that analyzes the skills and attributes of
elite global technologists.
In the wake of the pandemic, it reveals the emergence of a new
class of technology experts stepping up to meet critical challenges
that are blurring the lines between business strategy and IT
operations. The report also cites the demand to make all products
and services digitally available in the Experience Economy amid
heightened security threats, increasing complexity, and the
accelerated shift to hybrid work and the cloud.
“The bar continues to rise, and over the last year we have seen
a redefinition of what it means to be an Agent of Transformation.
These leaders are looking to better understand how issues in their
respective domains impact the total experience of users and
applications, adapting to change with solutions that positively
affect the overall business,” said Liz Centoni, EVP, Chief Strategy
Officer, GM of Applications.
According to the Cisco AppDynamics report, 74% believe that
their experiences in recent years—particularly during the
pandemic—have accelerated their careers, and 88% now consider
themselves to be business leaders. However, just 10% of technology
experts have reached the elite status of ‘Agents of
Transformation’. These individuals represent top-flight leaders who
are reimagining and delivering high-value applications and services
that create the always-on, secure, and exceptional user experiences
now demanded by end users and customers.
Respondents cite a fundamental change in the role of
technologists, including the skills and resources required to
operate effectively and proficiently. At the same time, they say
they now contend with soaring complexity and volumes of data from
across the technology stack and must integrate a massively
expanding set of cloud-native services with existing on-premises
systems and tools.
- 88% believe that what it means to be a technologist has
changed
- 84% say the skills and qualities that define an Agent of
Transformation have evolved
- 66% indicate that it is now more difficult to be an Agent of
Transformation
- One in four say their organization remains stuck in reactive,
“fire-fighting mode”
Digital transformation means almost every company and
organization interacts with consumers via web and mobile
applications, and the transition to hybrid work means more
interaction with SaaS tools and web interfaces. While consumers can
pivot fast to another brand’s app or service, companies that cannot
instantly improve digital experiences risk having loyal customers
walk away.
“The new Agents of Transformation recognize a need to reimagine
applications not just in response to post-pandemic challenges, but
also, to create flawless, reliable digital experiences that address
some of the world’s greatest problems—from meeting critical human
needs to giving people the skills and resources to succeed in the
digital economy,” Centoni said.
While acknowledging the far-reaching consequences of this
change, respondents in the Cisco AppDynamics report note that they
need help navigating the technical and operational ambiguities of
digital transformation. Specifically, they are looking for unified
visibility into their IT environments to better manage and optimize
application availability and performance. This requires focusing
investments on application security, observability over
cloud-native applications and infrastructure, and linking IT
performance to business decision making.
- 77% believe it will be important to invest in application
security over the next 12 months to meet customer and employee
needs
- 71% think their organization will need to invest in observing
cloud-native applications and infrastructure
- 84% say that the need to maintain the performance of business
applications is now more important than ever
- 85% state that full stack observability is core to sustainable
transformation and innovation in their organization
Additional Resources:
Download the Agents of Transformation 2022 report:
https://www.appdynamics.com/resources/reports/agents-of-transformation-2022
Read more on the AppDynamics blog:
https://www.appdynamics.com/blog/news/agents-of-transformation-are-adapting-at-speed-to-drive-innovation-in-the-experience-economy
About AppDynamics
Cisco AppDynamics is a leading provider of Observability and
Application Performance Monitoring technology. AppDynamics helps
customers observe what matters inside and beyond their IT
environments. Combined with the power of Cisco, AppDynamics enables
organizations to deliver exceptional user experiences by
centralizing and correlating data into contextualized insights of
critical business metrics — providing them with the power to
prioritize actions based on business needs.
AppDynamics received Glassdoor’s 2019 Best Places to Work Award
and Fortune’s #1 Best Place to Work in 2021 and 2022 as part of
Cisco.
About Cisco
Cisco (NASDAQ: CSCO) is the worldwide leader in technology that
powers the Internet. Cisco inspires new possibilities by
reimagining your applications, securing your enterprise,
transforming your infrastructure, and empowering your teams for a
global and inclusive future. Discover more on The Newsroom and
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Stephen Smith +44 (0) 7977 278652
stephen.smith@appdynamics.com
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