Trupanion Named 2024 Stevie® Awards Finalist for Three Sales & Customer Service Categories
March 21 2024 - 4:05PM
Business Wire
18th annual awards will be presented on
April 12 in Las Vegas
Trupanion (Nasdaq: TRUP), a leading provider of medical
insurance for cats and dogs, was named a 2024 Stevie® Awards
finalist in three Sales & Customer Service categories,
solidifying Trupanion as a Gold, Silver, or Bronze Stevie Award
winner in the following categories:
- Front-Line Customer Service Team of the Year, Financial
Services
- Contact Center of the Year, Financial Services
- Inside and Telesales Team of the Year
Trupanion strives to offer an unparalleled member experience,
including being available to support new and existing pet parents
24/7, 365 days per year. In 2023, Trupanion’s Customer Service team
supported over 41,000 members who needed round-the-clock support,
calling in outside of normal business hours. Trupanion’s
member-centric approach is reflected in its strong Net Promoter
Score (NPS) which averaged over 72 in 2023.
"I am incredibly proud of the first-class experiences our
contact center teams provide to pet parents, any time or day of the
year. We think of our members in everything we do, ensuring we're
always available when pets and pet parents need us the most,” says
Brian Daily, Trupanion’s Vice President of Contact Center. “Our
consistent monthly retention rate of over 98% is a testament to the
overall experience and value Trupanion provides to pet owners. I am
thrilled that the Stevie Awards are recognizing our pet passionate,
hard-working member-facing contact center teams."
The awards are presented by the Stevie Awards, which organizes
several of the world’s leading business awards shows including the
prestigious American Business Awards® and International Business
Awards®.
More than 2,300 nominations from organizations of all sizes and
in virtually every industry, in 47 nations and territories, were
evaluated in this year’s competition. Finalists were determined by
the average scores of more than 200 professionals worldwide.
Entries were considered in more than 90 categories for customer
service and contact center achievements, including Contact Center
of the Year, Award for Innovation in Customer Service, and Customer
Service Department of the Year.
“2024 Finalists have every reason to be proud of their
achievements and the recognition they’ve received from the Stevie
judges,” said Stevie Awards president Maggie Miller. “We invite
every Finalist organization to bring their teams together at the
April 12 awards banquet in Las Vegas to celebrate their recognition
together.”
The Gold, Silver, and Bronze Stevie placements will be revealed
on Friday, April 12, live in Las Vegas, Nevada, where more than 400
professionals from across the globe are expected to attend. Details
about the Stevie Awards for Sales & Customer Service and the
list of Finalists in all categories are available at
www.StevieAwards.com/Sales.
About Trupanion
Trupanion is a leader in medical insurance for cats and dogs
throughout the United States, Canada, Europe, Puerto Rico and
Australia with over 1,000,000 pets enrolled. For over two decades,
Trupanion has given pet owners peace of mind so they can focus on
their pet's recovery, not financial stress. Trupanion is committed
to providing pet owners with the highest value in pet medical
insurance with unlimited payouts for the life of their pets. With
its patented process, Trupanion is the only North American provider
with the technology to pay veterinarians directly in seconds at the
time of checkout. Trupanion is listed on NASDAQ under the symbol
"TRUP." The company was founded in 2000 and is headquartered in
Seattle, WA. Trupanion policies are issued, in the United States,
by its wholly-owned insurance entity American Pet Insurance Company
and, in Canada, by Omega General Insurance Company. Trupanion
Australia is a partnership between Trupanion and Hollard Insurance
Company. For more information, please visit trupanion.com.
About The Stevie Awards
Stevie Awards are conferred in nine programs: the Asia-Pacific
Stevie Awards, the German Stevie Awards, the Middle East &
North Africa Stevie Awards, The American Business Awards®, The
International Business Awards®, the Stevie Awards for Great
Employers, the Stevie Awards for Women in Business, the Stevie
Awards for Sales & Customer Service, and the new Stevie Awards
for Technology Excellence. Stevie Awards competitions receive more
than 12,000 entries each year from organizations in more than 70
nations. Honoring organizations of all types and sizes and the
people behind them, the Stevies recognize outstanding performances
in the workplace worldwide. Learn more about the Stevie Awards at
www.StevieAwards.com.
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