MetLife Names Head of U.S. Group Service and Operations
March 02 2023 - 9:00AM
Business Wire
MetLife, Inc. (NYSE: MET) today announced that Donna Carr will
join the company as Head of U.S. Group Service and Operations,
effective May 16, 2023. She will report to Merrilee Matchett, Head
of Global Customer Service & Operations.
In this role, Carr will lead MetLife’s call center and
operations for the U.S. Group Benefits business, focusing on the
delivery of a differentiated customer experience for Group Dental,
Disability and Life. She will play a key role leading the
transformation of MetLife’s processes that put the customer at the
center of everything, leveraging technology and data to deliver
high-tech, high-touch customer care.
“Our Global Customer Service & Operations colleagues help us
live our purpose and deliver the contemporary, best-in-class
solutions our customers have come to expect in the moments that
matter most,” said Bill Pappas, Head of Global Technology and
Operations. “Donna is the latest addition to the talented
professionals at MetLife who are helping bring these goals to life
and build on our 154-year history.”
Carr joins MetLife from Bank of America, where she was
responsible for global credit operations and servicing, supporting
~$4B in global commitments for business banking, commercial and
corporate clients. She also served on the board of directors for
Bank of America International Financial Corporation. Carr
previously held positions at Wells Fargo, Edward Jones and E*Trade
Financial, and has a proven track record of operational excellence,
innovation and transformation.
She is FINRA accredited with Series 7, 9, 10, 24, 27 and 63, and
is a Chartered Wealth Advisor, Certified Equity Professional, and
licensed to trade and run a broker dealer. Carr has been a strong
advocate for diversity, equity and inclusion and women in financial
services throughout her career.
About MetLife
MetLife, Inc. (NYSE: MET), through its subsidiaries and
affiliates ("MetLife"), is one of the world's leading financial
services companies, providing insurance, annuities, employee
benefits and asset management to help individual and institutional
customers build a more confident future. Founded in 1868, MetLife
has operations in more than 40 markets globally and holds leading
positions in the United States, Japan, Latin America, Asia, Europe
and the Middle East. For more information, visit
www.metlife.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20230302005044/en/
Media: Mark Pipitone 704-303-4612
mark.pipitone@metlife.com
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