Africa’s largest and oldest financial services
group leverages AWS’s proven infrastructure and unmatched set of
cloud services to speed up innovation and improve the customer
experience
Today, Amazon Web Services, Inc. (AWS), an Amazon.com company
(NASDAQ: AMZN), announced that Old Mutual Limited has selected AWS
as its preferred cloud provider and will migrate its digital
customer platforms, core insurance applications, and product
administration systems to the cloud. With the help of AWS’s expert
professional services organization, the company will migrate over
1,000 applications to AWS, shutting down its data centers by early
2022. AWS’s unmatched functionality, performance, reliable global
infrastructure, and security will help Old Mutual modernize its
technology infrastructure, rapidly innovate, and enhance the
insurance and banking experience for customers, while also
improving intermediary and employee interactions.
Old Mutual is integrating AWS’s analytics and machine learning
(ML) services into its business processes to drive greater insights
to help the company build more personalized customer facing
applications and experiences. Old Mutual is building a data lake on
AWS, called the Information Fabric, which will provide a single,
consistent view of a customer’s information across the entire
business. Historically, it was challenging for customers to access
their financial portfolio because their information was distributed
across multiple data sources. Using Information Fabric, Old Mutual
is in the process of refining its MyOldMutual customer portal,
giving customers a view of their entire financial portfolio in one
place at any time. Using Amazon Lex, a service for building
conversational interfaces into any application using voice and
text, Old Mutual has developed a chatbot for its website that
provides instant responses to customers, through the customer’s
preferred channel – voice, email, web, or text – 24 hours a day.
Old Mutual is also pursuing other AWS ML technologies, including
Amazon SageMaker, a fully managed service to build, train, and
deploy ML models, and Amazon Personalize, a real-time
personalization and recommendation service, to develop new
real-time financial services, including automated, self-service
investment options for customers to make informed decisions when
planning and saving for their financial goals.
“AWS provides us with the depth and breadth of services we need
to innovate like a startup, with the security expected from
Africa’s oldest and most trusted financial services company,” said
Johnson Idesoh, Chief Information Officer at Old Mutual. “With AWS,
we can rapidly experiment at lower costs and push the successful
experiments into production faster, allowing us to improve the
experience for existing customers and attract new ones. AWS
understands this high level of customer focus, which is why we see
them as far more than just a technology supplier. We are working
closely with AWS to not only serve our customers, but also support
the development of technology skills in Africa by offering ongoing
cloud training programs for employees.”
“Financial services organizations are turning to AWS because we
offer them the broadest capabilities, best performance, and highest
levels of security,” said Andy Isherwood, Vice President and
Managing Director EMEA, Amazon Web Services. “For nearly two
centuries, Old Mutual has been trusted by people across Africa. By
moving off rigid, legacy technologies to flexible and scalable
cloud technologies on AWS, Old Mutual will continue to maintain
trust and delight their customers by offering more personalized
services.”
About Amazon Web Services
For over 13 years, Amazon Web Services has been the world’s most
comprehensive and broadly adopted cloud platform. AWS offers over
165 fully featured services for compute, storage, databases,
networking, analytics, robotics, machine learning and artificial
intelligence (AI), Internet of Things (IoT), mobile, security,
hybrid, virtual and augmented reality (VR and AR), media, and
application development, deployment, and management from 69
Availability Zones (AZs) within 22 geographic regions, spanning the
U.S., Australia, Brazil, Canada, China, France, Germany, Hong Kong
Special Administrative Region, India, Ireland, Japan, Korea,
Singapore, Sweden, and the UK. Millions of customers including the
fastest-growing startups, largest enterprises, and leading
government agencies—trust AWS to power their infrastructure, become
more agile, and lower costs. To learn more about AWS, visit
aws.amazon.com.
About Amazon
Amazon is guided by four principles: customer obsession rather
than competitor focus, passion for invention, commitment to
operational excellence, and long-term thinking. Customer reviews,
1-Click shopping, personalized recommendations, Prime, Fulfillment
by Amazon, AWS, Kindle Direct Publishing, Kindle, Fire tablets,
Fire TV, Amazon Echo, and Alexa are some of the products and
services pioneered by Amazon. For more information, visit
amazon.com/about and follow @AmazonNews.
About Old Mutual Limited
Old Mutual is a premium African financial services group that
offers a broad spectrum of financial solutions to retail and
corporate customers across key markets segments in 14 countries.
Old Mutual's primary operations are in South Africa and the rest of
Africa, and it has a niche business in Asia. With over 170 years of
heritage across sub-Saharan Africa, the group is a crucial part of
the communities it serves and broader society on the continent.
Part of the business strategy focuses on refreshing its technology
in an effort to simplify and digitise journeys for customers,
intermediaries and employees. For further information on Old
Mutual, please visit the corporate website at
www.oldmutual.com.
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