Broadcom Recognized for Superior Customer Service and Support
April 10 2019 - 9:00AM
Broadcom Inc. (NASDAQ: AVGO) today announced it was again named a
recipient of the 2018 NorthFace ScoreBoard Award (NFSB) for
achieving excellence in customer service and support in the area of
Global Technical Services by the Customer Relationship Management
Institute, LLC (CRMI). CRMI is one of the world’s preeminent
organizations specializing in customer experience.
Each year, CRMI reviews customer satisfaction survey results
from more than 500 companies worldwide to determine its
qualification standards for the NFSB Award. It’s the only award of
its kind based on the results of actual customer satisfaction
surveys including Net Promoter Score information. Additional
measures include an organization’s ability to:
- Provide exemplary service to their customers
- Demonstrate a deep commitment to continuously exceeding
customer expectations
- Build a customer-centric culture that values respect,
empowerment and trust
“For nearly 20 years, we have presented the NorthFace ScoreBoard
Award to companies who value a deep commitment to superior customer
service by building the best customer service strategies, employee
training programs and customer-centric environments,” said John
Alexander Maraganis, president and CEO of the Customer Relationship
Management Institute, LLC. “It’s the gold standard in customer
experience.”
“Today’s IT environments have become a complex matrix of
multi-cloud systems,” said Ashok Reddy, senior vice president and
general manager of the Enterprise Software Division at Broadcom.
“At Broadcom, we take pride in the fact that we are a strategic
partner to our enterprise clients, providing a single point of
contact to respond to issues regardless of where they originate.
So, whether customers have open source, public or private clouds,
mainframe – or all of the above – we provide a dedicated and
seamless customer support experience 24 hours a day, 365 days a
year, anywhere in the world.”
“We know how important it is for our clients to deliver great
experiences to their customers. It’s with this in mind that we
place the utmost emphasis on customer success so we can deliver the
best outcomes to support our clients,” said Greg Lotko, senior vice
president and general manager of the Mainframe Division at
Broadcom. “In fact, in the Mainframe Division, we’ve further
strengthened our ability to deliver better outcomes by bringing all
customer facing skills from Services, Support, Pre and Post Sales,
as well as Customer Success directly into one
organization.”
2018 NFSB recipients will be honored at CRMI’s
SCORE Conference in Boston in fall 2019.
About BroadcomBroadcom Inc. (NASDAQ: AVGO)
is a global technology leader that designs, develops and supplies a
broad range of semiconductor and infrastructure software solutions.
Broadcom’s category-leading product portfolio serves critical
markets including data center, networking, enterprise software,
broadband, wireless, storage and industrial. Our solutions include
data center networking and storage, enterprise and mainframe
software focused on automation, monitoring and security, smartphone
components, telecoms and factory automation. For more information,
go to www.broadcom.com.
Copyright © 2019 Broadcom. All rights reserved. Broadcom, the
pulse logo, Connecting everything, CA Technologies and the CA
Technologies logo are among the trademarks of Broadcom. The term
“Broadcom” refers to Broadcom Inc. and/or its subsidiaries. Other
trademarks are the property of their respective owners.
Press Contact: Khanh LamCorporate
Communications press.relations@broadcom.comTelephone: +1
408-433-8649
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