SurveyMonkey Expands Salesforce Integration with Enterprise Customer Experience Solution
December 05 2018 - 9:00AM
Today, SurveyMonkey (Nasdaq: SVMK), a leading global survey
software company, announced that SurveyMonkey CX now integrates
with Salesforce. The integration caters to enterprise
organizations, giving SurveyMonkey CX and Salesforce joint
customers increased flexibility to automate workflows and processes
that measure customer success. The open platform integration
improves the overall user experience in collecting and sharing
customer feedback.
“Our latest enterprise integration builds on the
current success that our customers have already enjoyed with
Salesforce, the global leader of CRM,” said Samantha Bufton, vice
president of product at SurveyMonkey. “We believe feedback from
customers and the market belongs where the work is already
happening: across the organization in existing business processes.
Our commitment is to continue to change the way organizations
interact with customers and bring powerful sets of data together,
all within their current systems of record.”
“Empowering companies to provide the best possible
customer experience is integral for success in our digital age,”
said Tom McCleary, senior vice president of strategic product
partners at Salesforce. “We’re excited to see SurveyMonkey innovate
with Salesforce, enabling customers to make data-driven decisions
with feedback from the people who help shape their
organization.”
The SurveyMonkey integration works with existing
Salesforce workflows and processes, simplifying data collection and
syncing real-time feedback data into Salesforce. SurveyMonkey CX is
a turn-key NPS solution with powerful features designed to help
customers collect, understand, and act on customer feedback
throughout the customer journey. SurveyMonkey’s solutions can be
deployed quickly—sometimes within minutes—without specialized
skills, and readily integrate with most enterprise data and
security infrastructure.
SurveyMonkey first launched the Salesforce
integration with its core survey platform in 2014. In September
2018, Salesforce Ventures further invested in SurveyMonkey to help
customers connect in entirely new ways. The new SurveyMonkey CX
enterprise integration is available to joint Salesforce customers,
or through API or other integrations. SurveyMonkey’s APIs have been
used to create approximately 17,000 apps with platforms like
Marketo, Google, and Slack.
Salesforce and others are among the trademarks of
salesforce.com, inc.
About SurveyMonkey
Founded in 1999, SurveyMonkey changed the way
people gather feedback by making it easy for anyone to create their
own online surveys. Today, SurveyMonkey’s mission is to power
curious individuals and organizations to measure, benchmark and act
on the opinions that drive success. The company’s People Powered
Data platform enables conversations at scale to deliver impactful
customer, employee and market insights. SurveyMonkey’s 750+
employees are dedicated to fueling the curiosity of over 16 million
active users globally.
Media Contact:Sandra
GharibSandrag@surveymonkey.com626-862-8043
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