CarMax Brings the Future of Car Buying to Atlanta
December 04 2018 - 7:30AM
Business Wire
CarMax customers can now buy a car on their
terms – doing as much or as little from home as they want,
including the option to test drive at home prior to
purchase
CarMax, Inc. (NYSE: KMX), the nation’s largest retailer of used
cars, today announces the rollout of a new customer-driven buying
experience launching first in Atlanta, Ga., with plans to scale
nationwide. For the first time, CarMax customers will have a choice
as to how they want to buy a car – from home, in-store, or a
seamless combination of both.
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CarMax home delivery (Photo: Business
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CarMax’s new omni-channel experience reinforces the company’s
industry leadership by empowering customers to buy a car on their
terms. Customers can customize their car buying experience, whether
they want to buy a car completely from home, in-store, or through a
seamlessly integrated combination of online and in-store
experiences. The company is also launching a new express pickup
option, which allows customers to do most of the process online and
complete their purchase in store in as little as 30 minutes.
“We’re delivering on an unmet customer need for a car buying
experience that is flexible, convenient, and fully personalized,
with the ability for customers to get help when and how they want,”
said Bill Nash, CarMax president and CEO. “The Atlanta launch is
only the beginning. We plan to continuously improve the new
omni-channel offering and scale nationwide. We anticipate having
this new buying experience available to the majority of our
customers by February 2020.”
CarMax revolutionized used car buying and selling by driving
integrity and transparency in the industry, ultimately changing the
way consumers buy cars today. This innovation leverages CarMax’s
strengths, including the company’s skilled and knowledgeable
associates; national footprint; industry-leading brand; inventory
scale and merchandising capabilities; and continued investment in
technology and digital capabilities.
Customers of CarMax’s new omni-channel offering in Atlanta
can:
- Complete the entire car buying
process from home, including financing, appraisal and
paperwork, without visiting the store.
- Have their vehicle delivered
directly to home or work, and test drive before buying. There
is no requirement for the customer to purchase prior to having the
vehicle delivered.
- Save time by completing most of the
process online and take advantage of CarMax’s new in-store express
pickup, which can be completed in as little as 30 minutes at
any of CarMax’s seven area locations.
- Shop the largest selection of used
cars in America, with more than 55,000 vehicles available to
view online and request a transfer from virtually anywhere in the
country, including more than 6,000 vehicles available to Atlanta
customers for free transfer.
- Receive help from informed CarMax
consultants, both in-person and via phone, text or email.
Buying a car is a complex customer purchase, and CarMax consultants
are at the ready to help customers find their ideal vehicle, and
navigate financing and other steps.
- Hold a car online for seven
days, as well as request a transfer from another location.
- Return the vehicle for up to seven
days for a full refund.
CarMax has proudly served Atlanta customers for 23 years and
will leverage its Atlanta presence, market share and well-known
brand to launch this innovative experience in the 9th largest city
in the United States. CarMax is also opening the first CarMax
Express location on December 12, located in the perimeter at 5399
Peachtree Industrial Boulevard. CarMax Express serves as an
additional convenient express pickup, appraisal and test drive
location for customers.
About CarMax
CarMax is the nation’s largest retailer of used cars and
operates nearly 200 stores in 41 states nationwide. CarMax
revolutionized the auto industry by delivering the honest,
transparent and high-integrity car buying experience customers want
and deserve. For more than 25 years, CarMax has made car buying
more ethical, fair and stress-free by offering a no-haggle,
no-hassle experience and an incredible selection of vehicles.
CarMax makes selling your car easy too, by offering no-obligation
appraisals good for seven days. At CarMax, we’ll buy your car even
if you don’t buy ours®. CarMax has nearly 25,000 associates
nationwide and for 14 consecutive years has been named as one of
the FORTUNE 100 Best Companies to Work For®. During the 12 months
ending February 28, 2018, the company retailed 721,512 used cars
and sold 408,509 wholesale vehicles at its in-store auctions. For
more information, access the CarMax website at www.carmax.com.
Forward-Looking Statements
We caution readers that the statements contained in this release
about our future business plans, operations, opportunities or
prospects are forward-looking statements made pursuant to the safe
harbor provisions of the Private Securities Litigation Reform Act
of 1995. You can identify these forward-looking statements by the
use of words such as “anticipate,” “believe,” “could,” “estimate,”
“expect,” “intend,” “may,” “outlook,” “plan,” “predict,” “should,”
“will” and other similar expressions, whether in the negative or
affirmative. Such forward-looking statements are based upon
management’s current knowledge and assumptions about future events
and involve risks and uncertainties that could cause actual results
to differ materially from anticipated results. Factors that could
cause actual results and outcomes to differ materially from those
contained in the forward-looking statements include, among
others, whether and when we are able to execute on our
business plans. For more details on factors that could affect
expectations or outcomes, see our Annual Report on Form 10-K for
the fiscal year ended February 28, 2018, and our quarterly or
current reports as filed with or furnished to the U.S. Securities
and Exchange Commission. Our filings are publicly available on our
investor information home page at investors.carmax.com. Requests
for information may also be made to the Investor Relations
Department by email to investor_relations@carmax.com or by calling
1-804-747-0422 ext. 4391. We undertake no obligation to update or
revise any forward-looking statements after the date they are made,
whether as a result of new information, future events or
otherwise.
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version on businesswire.com: https://www.businesswire.com/news/home/20181204005196/en/
Media:pr@carmax.com, (855) 887-2915
Investors:Katharine Kenny, Vice President, Investor Relations,
(804) 935-4591Celeste Gunter, Manager, Investor Relations, (804)
935-4597
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