West Corporation Acquires Ambassador
October 03 2018 - 4:00PM
West Corporation (“West” or the “Company”), a global leader in
technology-enabled services, announced today it has acquired
ZFERRAL, d.b.a. Ambassador, a cloud-based relationship marketing
platform (“Ambassador”).
Ambassador empowers organizations to increase
customers, referrals, and revenue by leveraging the power of
word-of-mouth. Its marketer-friendly software simplifies referral
marketing, automating the process of enrolling, tracking, rewarding
and managing customers, affiliates, influencers, and partners.
Consumer brands and B2B companies worldwide are
rapidly implementing, scaling, and optimizing their referral
marketing programs with Ambassador’s pioneering software.
“As we continue to build out our Customer
Experience Platform (CXP), which has historically focused on
service elements of the customer lifecycle, the Ambassador platform
will add customer acquisition, upsell and cross-sell solutions that
enable our clients to accelerate the growth of their businesses,”
said John Shlonsky, Chief Executive Officer and President of West
Corporation. “This addition completes the fourth leg of our
offering, allowing companies to (1) provide their employees an easy
way to communicate and collaborate (UCaaS); (2) interact directly
with the public and investor community (Digitial Media Solutions);
(3) provide an improved customer experience through inbound and
outbound notifications (IVR); and (4) drive growth (Digital
Marketing Platform).”
About West Corporation:
West Corporation is a leading technology
enablement company that connects people around the world, making
companies more efficient and improving lives. West helps its
clients more effectively communicate, collaborate and connect with
their audiences through a diverse portfolio of innovative
solutions.
For over 30 years, West has provided reliable,
high-quality voice and data services. West has sales and/or
operations in the United States, Canada, Europe, the Middle East,
Asia Pacific, Latin America and South America. West is controlled
by affiliates of certain funds managed by Apollo Global Management,
LLC (NYSE: APO). For more information, please call 1-800-841-9000
or visit www.west.com.
Forward-Looking Statements:
This press release contains forward-looking
statements, within the meaning of the Private Securities Litigation
Reform Act of 1995. Forward-looking statements can be generally
identified by the use of words such as “may,” “should,” “expects,”
“plans,” “anticipates,” “believes,” “estimates,” “predicts,”
“intends,” “continue” or similar terminology. These statements
reflect only West's current expectations and are not guarantees of
future performance or results. These statements are subject to
various risks and uncertainties that could cause actual results to
differ materially from those contained in the forward-looking
statements. These risks and uncertainties include, but are not
limited to, competition in West’s highly competitive markets;
increases in the cost of voice and data services or significant
interruptions in these services; West’s ability to keep pace with
its clients’ needs for rapid technological change and systems
availability; the continued deployment and adoption of emerging
technologies; the loss, financial difficulties or bankruptcy of any
key clients; security and privacy breaches of the systems West uses
to protect personal data; the effects of global economic trends on
the businesses of West’s clients; the non-exclusive nature of
West’s client contracts and the absence of revenue commitments; the
cost of pending and future litigation; the cost of defending
against intellectual property infringement claims; the effects of
extensive regulation affecting many of West’s businesses; West’s
ability to protect its proprietary information or technology;
service interruptions to West’s data and operation centers; West’s
ability to retain key personnel and attract a sufficient number of
qualified employees; increases in labor costs and turnover rates;
the political, economic and other conditions in the countries where
West operates; changes in foreign exchange rates; West’s ability to
complete future acquisitions, integrate or achieve the objectives
of its recent and future acquisitions; and future impairments of
its substantial goodwill, intangible assets, or other long-lived
assets. In addition, West is subject to risks related to its level
of indebtedness. Such risks include West’s ability to generate
sufficient cash to service its indebtedness and fund its other
liquidity needs; West’s ability to comply with covenants contained
in its debt instruments; West’s ability to obtain additional
financing; the incurrence of significant additional indebtedness by
West and its subsidiaries; and the ability of West’s lenders to
fulfill their lending commitments. West is also subject to other
risk factors described in documents filed by West with the United
States Securities and Exchange Commission and in its offering
memorandum for its unsecured notes.
These forward-looking statements speak only as
of the date on which the statements were made. West undertakes no
obligation to update or revise publicly any forward-looking
statements, whether as a result of new information, future events
or otherwise, except to the extent required by applicable law.
At the Company:
Dave Pleiss
Investor Relations
West Corporation
(402) 716-6578
DMPleiss@west.com
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