SAN FRANCISCO, May 24, 2018 /PRNewswire/ -- Salesforce
[NYSE: CRM], the global leader in CRM, today announced that for the
tenth consecutive year, Gartner, Inc. has positioned Salesforce as
a Leader in its May 2018 Magic
Quadrant for CRM Customer Engagement Center.
Salesforce Service Cloud empowers companies to deliver
intelligent, personalized and seamless customer experiences across
every channel, empowering them to grow their businesses.
"Customer expectations for service have never been higher. In
order to thrive in the Fourth Industrial Revolution, companies must
provide a seamless service experience spanning B2B and B2C," said
Bill Patterson, SVP and GM, Service
Cloud, Salesforce. "As the world's #1 platform for customer
service, we're committed to empowering every company to deliver
personalized, connected customer experiences on every channel and
device."
According to Gartner, "this Magic Quadrant examines the global
market for customer service and support applications that enable
customer service and support agents to engage customers through
their preferred communication channel. It covers a wide range of
customer service applications for organizations with customer
engagement centers (CECs) ranging from very small (fewer than 20
agents), through average size (50 agents) to very large,
distributed centers (over 10,000 agents)."
Service Cloud Empowers Companies to Transform Customer
Service
Service Cloud, the world's #1 intelligent customer
service platform, enables companies to transform the customer and
agent experience with an AI-powered, agile platform built for the
modern era. Across every channel—whether messaging, video,
communities, web chat, in-app, email, phone or even communicating
directly with IoT-connected products—Service Cloud helps leading
brands use service as a competitive advantage by delivering
personalized, connected customer service experiences.
Additional Information
- A complimentary copy of the Gartner 2018 Magic Quadrant for CRM
Customer Engagement Center is available here:
https://www.salesforce.com/form/service-cloud/2018-gartner-magic-quadrant-crm-customer-engagement-center
- Learn more about Salesforce Service Cloud here:
http://www.salesforce.com/service-cloud/overview/
- To learn how Service Cloud can help deliver personalized
service, visit Trailhead here:
https://trailhead.salesforce.com/trail/service_cloud
Connect with Salesforce Service Cloud
- Like Salesforce Service Cloud on Facebook:
https://www.facebook.com/ServiceCloud
- Follow @ServiceCloud on Twitter
Gartner, "Magic Quadrant for the CRM Customer Engagement
Center," Michael Moaz, Brian Manusama, 16 May
2018.
Gartner Disclaimer
Gartner does not endorse any
vendor, product or service depicted in its research publications,
and does not advise technology users to select only those vendors
with the highest ratings or other designation. Gartner research
publications consist of the opinions of Gartner's research
organization and should not be construed as statements of fact.
Gartner disclaims all warranties, expressed or implied, with
respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
About Salesforce
Salesforce, the global CRM leader,
empowers companies to connect with their customers in a whole new
way. For more information about Salesforce (NYSE: CRM), visit:
www.salesforce.com
Any unreleased services or features referenced in this or other
press releases or public statements are not currently available and
may not be delivered on time or at all. Customers who purchase
Salesforce applications should make their purchase decisions based
upon features that are currently available. Salesforce has
headquarters in San Francisco,
with offices in Europe and
Asia, and trades on the New York
Stock Exchange under the ticker symbol "CRM." For more information
please visit http://www.salesforce.com, or call
1-800-NO-SOFTWARE.
Salesforce, Salesforce Service Cloud and others are among the
trademarks of salesforce.com, inc. Other names and brands may be
claimed as the property of others.
© 2018 salesforce.com. All rights reserved.
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