Progress Launches AI-Driven Chatbot, Progress NativeChat
March 13 2018 - 5:02AM
Business Wire
New product offers 15x faster development,
native support for 72 languages and ability to integrate with web,
mobile and social channels for a seamless digital customer
experience
Progress (NASDAQ: PRGS), the leading provider of application
development and deployment technologies, today announced the
availability of Progress® NativeChat™, the artificial
intelligence-driven platform for creating and deploying chatbots.
Unlike other chatbot technologies, NativeChat is based on patent
pending CognitiveFlow™ technology that can be trained with goals,
examples and data from existing backend systems, similar to the
process for training new customer service agents. With NativeChat,
organizations can now easily give their customers the ability to
converse and transact in a natural way, on the channel of their
choice, without the need for human interaction.
Chatbots solve many pressing customer service challenges for
organizations – freeing overloaded call center employees to focus
on critical business needs by offloading transactional requests,
reduction in cost, increased customer satisfaction and more.
However, the creation and deployment of chatbots can be complex,
with limited results, if not done right. NativeChat removes many of
the complexities of chatbot development, speeding time to market,
because of its ability to self-learn as interactions evolve.
“Chatbots are most powerful when they are intelligent and
context-aware, directly pulling data and insights from systems of
record,” said Dmitri Tcherevik, Chief Technology Officer, Progress.
“NativeChat makes it easy to create chatbots on top of existing
systems that interact with users in a natural way and improve
contextual understanding, accuracy and forecasting in
conversations.”
NativeChat can be integrated into self-service web portals and
mobile apps, enabling customer self-service across any channel.
Customers can also communicate using NativeChat through social
channels such as Facebook messenger and other live chat
technologies, furthering their ability to engage in the ways that
they are most comfortable. NativeChat also integrates with any
enterprise system that supports REST APIs.
“We evaluated several chatbot technologies and selected Progress
NativeChat because of the CognitiveFlow technology enabling the bot
to hold human-like discussions,” said Harry Singh, Global Vice
President – PowerCurve Software Products at Experian. “We were able
to build our proof of concept digital chatbot in just weeks. Given
this early success, and our focus on technology that transforms the
way we do business, we’ll be looking at NativeChat as the potential
platform for our new robo-agent service.”
Progress NativeChat can:
- Support both transactional and
FAQ-style interactions
- Understand natural conversations in 72
human languages, and comes with an optional built-in Natural
Language Processing engine powered by Facebook
- Replicate existing web and mobile
forms
- Be trained from existing FAQ pages and
materials
- Be up and running in as little as two
weeks and is as simple to train as a service agent
- Adapt, learn and review chat history
without developer support
- Easily integrate with any enterprise
systems supporting REST APIs
- Integrate out-of-the-box with the
Progress Kinvey serverless cloud application platform
- Integrate out-of-the-box with the
Progress Sitefinity web content management platform and the
NativeScript native mobile application development technology
NativeChat is the first product to come out of Progress Labs,
the innovation incubator inside of Progress. Progress Labs enables
the best and most innovative ideas coming from anywhere within the
company to be nurtured and funded, driving innovation in the
Progress portfolio and delivering new value for Progress customers
and partners. Other Progress Labs projects currently being pursued
involve augmented and virtual reality, blockchain, edge computing
for IoT, new AI-based applications and more.
Progress NativeChat is available today. For details, please go
to https://www.progress.com/nativechat.
Additional Resources
- Follow Progress
on Twitter, Facebook, LinkedIn and Google+
- Read the Progress blog
About Progress
Progress (NASDAQ: PRGS) offers the leading platform for
developing and deploying mission-critical business applications.
Progress empowers enterprises and ISVs to build and deliver
cognitive-first applications, that harness big data to derive
business insights and competitive advantage. Progress offers
leading technologies for easily building powerful user interfaces
across any type of device, a reliable, scalable and secure backend
platform to deploy modern applications, leading data connectivity
to all sources, and award-winning predictive analytics that brings
the power of machine learning to any organization. Over 1,700
independent software vendors, 100,000 enterprise customers, and two
million developers rely on Progress to power their applications.
Learn about Progress at www.progress.com or +1-800-477-6473.
Progress, Sitefinity, Kinvey, NativeScript, and NativeChat are
trademarks or registered trademarks of Progress Software
Corporation and/or one of its subsidiaries or affiliates in the US
and other countries. Any other trademarks contained herein are the
property of their respective owners.
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ProgressKim Baker, 1-888-365-2779pr@progress.com
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