SAN FRANCISCO, March 6, 2018 /PRNewswire/ -- Salesforce (NYSE:
CRM), the global leader in CRM, today announced that U.S. Customs
and Border Protection (CBP)—the largest federal law enforcement
agency of the U.S. Department of Homeland Security—is deploying
Salesforce Analytics, Community Cloud and Service Cloud to
modernize its recruiting process, from hire to retire, and manage
border activities and digital engagement with citizens.
Using Community Cloud, the agency will embark on an aggressive
transformation effort to increase core human resources information
technology capabilities for current and prospective employees,
while at the same time, driving efficiencies throughout the
process. Current employees will also be able to access information
such as onboarding materials, benefits, payroll and more. In
addition, CBP will use Salesforce Analytics dashboards to get a
quick view of its recruiting efforts, which can then be segmented
by demographics, regions and more, helping them better understand
where there is a recruiting need and more accurately target
potential employees.
CBP will use Service Cloud to drive efficiencies around how U.S.
border activities are managed, and handle feedback from citizens
across a variety of channels.
"In this competitive hiring environment, it is critical for law
enforcement agencies to embrace new technologies as a tool for
accomplishing their mission—and CBP is no exception," said
Assistant Commissioner Linda
Jacksta, Office of Human Resource Management, CBP. "We are
committed to investing in innovative technologies and solutions,
such as Salesforce, to improve our business in the most cost
effective and efficient manner possible."
"There is a huge opportunity for government agencies to
modernize so they can meet the expectations of today's digitally
savvy employees and citizens," said Dave
Rey, EVP, Public Sector, Salesforce. "By deploying
Salesforce, CBP is empowering its employees with a modern CRM
platform that will boost engagement, information sharing and
productivity."
About CBP
U.S. Customs and Border Protection is the
unified border agency within the Department of Homeland Security
charged with the management, control and protection of our nation's
borders at and between the official ports of entry. CBP is charged
with keeping terrorists and terrorist weapons out of the country
while enforcing hundreds of U.S. laws.
About Salesforce
Salesforce, the global CRM leader,
empowers companies to connect with their customers in a whole new
way. For more information about Salesforce (NYSE: CRM), visit:
http://www.salesforce.com.
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SOURCE Salesforce