Heartland Jiffy Lube Speeds Up Detection of Unknown Threats With Splunk User Behavior Analytics
November 30 2017 - 8:01AM
Business Wire
Largest Jiffy Lube Operator in the U.S. Cuts
Costs by 50 Percent; Fine Tunes Operations With Splunk UBA
Splunk Inc. (NASDAQ: SPLK), first in delivering “aha” moments
from machine data, today announced Heartland Jiffy Lube, operator
of more than 550 Jiffy Lube locations across the U.S., is using
Splunk® Enterprise Security (ES) and Splunk User Behavior Analytics
(UBA) to find known, unknown and hidden security threats with
machine learning. With Splunk ES and Splunk UBA, Heartland Jiffy
Lube has improved mean-time-to-resolution (MTTR) of security
incidents by over 60 percent while paying less than half of what it
paid for legacy security information and event management (SIEM)
solutions.
As the largest franchisee of quick lube retail service stores in
the U.S., Heartland Jiffy Lube serves approximately 5 million
customers each year. To better protect its data, ensure customer
satisfaction and eliminate cyber risk, Heartland Jiffy Lube
deployed Splunk ES and Splunk UBA at the heart of its security
operations center (SOC). By using data science that produces
actionable results with risk ratings and supporting evidence,
Splunk UBA gives analysts and threat hunters in Heartland’s SOC the
ability to reduce risk of insider threat and eliminate manual
processes that often augment security risks. Splunk UBA also helps
analysts quickly initiate investigations to respond to internal and
external threats.
“Data is Heartland Jiffy Lube’s most critical asset to drive
business and protect ourselves from advanced cyber adversaries.
Since deploying Splunk ES and Splunk UBA earlier this year, we can
now triage security events and begin investigations in the SOC in
minutes,” said Chidi Alams, head of IT and Information Security,
Heartland Jiffy Lube. “With Splunk, we now have one solution for
mitigating cyber attacks and insider threats, while receiving
operational insights that benefit our entire organization. We look
forward to our continued expansion of Splunk solutions as we
explore how the power of machine learning can be applied to
additional business use cases.”
In addition to using Splunk ES and Splunk UBA, Heartland Jiffy
Lube is planning to expand its use of Splunk solutions and machine
learning beyond IT security to other areas of the business. The
company plans to use Splunk software for DevOps, an Internet of
Things (IoT) battery testing application and business analytics
beginning in the marketing department. Security operations is now
viewed as a center of innovation within Heartland Jiffy Lube, with
Alams advising the company’s board and other business units about
how Splunk can have deeper and broader impact.
“Organizations in every sector are being tasked with modernizing
security while simultaneously reducing the cost of security
operations. While these goals can often seem counterintuitive,
automation is helping security analysts do more with less,” said
Haiyan Song, senior vice president of Security Markets, Splunk.
“Heartland Jiffy Lube is a prime example of how Splunk ES and
Splunk UBA can help bolster and automate security across the entire
network in real time while lowering costs. We are excited to
partner with them as they enter the next phase of their data
journey as a business enabler.”
Splunk recently announced new versions of Splunk UBA 4.0, Splunk
Insights for Ransomware, Splunk ES Content Update and Splunk
Security Essentials for Fraud Detection to help customers advance
security operations. To learn more about Splunk security solutions,
visit the Splunk website.
About Heartland Automotive Services, Inc.
The American quick lube industry provides more than 100 million
oil changes every year from over 10,000 standalone locations.
Within this industry, there is one dynamic growing company that
stands out from the rest – Heartland Automotive Services, dba Jiffy
Lube, the largest franchisee of quick lube retail service stores in
the country. Operating over 540 Jiffy Lube locations from coast to
coast and serving nearly 5 million guests each year with more than
3,500 professional teammates, Heartland strives to provide a WOW
experience for every valued guest on every visit.
Our vision is to be trusted by consumers and recognized by our
peers as the BEST place for quick, professional vehicle care within
the neighborhoods we serve. We strive to do this by exceeding every
guest’s expectation, on every visit, with consistent 'Signature
Service' delivered through our committed organization of friendly,
knowledgeable and professional teammates.
Heartland is a member of the Sun Capital portfolio, which is one
of the most respected private equity organizations in the
world.
About Splunk Inc.
Splunk Inc. (NASDAQ: SPLK) turns machine data into answers.
Organizations use market-leading Splunk solutions with machine
learning to solve their toughest IT, Internet of Things and
security challenges. Join millions of passionate users and discover
your “aha” moment with Splunk
today: http://www.splunk.com.
Splunk, Splunk>, Listen to Your Data, The Engine for Machine
Data, Splunk Cloud, Splunk Light and SPL are trademarks and
registered trademarks of Splunk Inc. in the United States and other
countries. All other brand names, product names, or trademarks
belong to their respective owners. © 2017 Splunk Inc. All rights
reserved.
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Media ContactSplunk Inc.Bill Bode,
415-706-1236bbode@splunk.comorInvestor ContactSplunk
Inc.Ken Tinsley, 415-848-8476ktinsley@splunk.com
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