Verint Launches Industry’s Most Modern, Flexible and Open Suite for Enterprise Workforce Optimization
October 10 2017 - 8:30AM
Business Wire
New Version Delivers Revolutionary Enhancements to Mobile
Apps, Omnichannel Recording Platform and Embedded Real-Time
Analytics
Verint® Systems Inc. (Nasdaq: VRNT) unveiled today the
industry’s most modern solution for empowering the workforce and
enhancing performance. With contemporary mobile apps that fit the
way today’s employees prefer to engage, it breaks new ground for
organizations striving to improve the most dominant driver of
positive customer experiences: positive employee engagement.
The new Verint Workforce Optimization™ (WFO) delivers key
feature enhancements across the suite of applications. It
integrates secure mobile access into WFO applications, enabling
employees and managers to get work done from anywhere, anytime. It
also expands automatic call distributor (ACD) neutrality—supporting
all leading on-premises and cloud ACD suppliers—with an open
application programming interface (API) library. Additionally, the
suite now offers wide-ranging enhancements that enable
organizations to interact with customers across many different
channels—including a consolidated platform for recording calls,
texts, Skype audio, chat and video—in which real-time analytics are
embedded to quickly find and evaluate interactions to improve
compliance and enhance customer journeys.
“Verint’s new workforce optimization suite will take
organizations a giant step forward in the quest to modernize their
customer engagement approach with simple, open solutions that share
intelligence to improve employee engagement and customer
satisfaction,” says John Goodson, Verint SVP and general manager of
products. “There are exciting new details within this enhanced WFO
suite that display our passion for innovation and for our
customers, and that provide the comprehensive, easy-to-use tools
they need to satisfy today’s employees and consumers alike.”
Key features and qualities include:
- Industry-leading single platform
recording solution that transforms the ease and ownership costs
with which organizations can capture interactions—from telephones,
to video, to radio dispatch units, as well as face-to-face
interactions on a tablet
- Embedded omnichannel real-time
search and evaluation, enabling organizations to seamlessly
search and evaluate all interaction types (voice, text, social and
video), shortening the time it takes to get the complete
picture
- Record, play and evaluate
video-based interactions by displaying synchronized audio,
video and screen playback, enabling users to view customer and
employee video interactions side-by-side
- Text recording that captures and
analyzes text-based customer interactions to support regulatory
requirements and quality management with simplified access and
review
- Chat interaction access and
evaluation, providing visibility into both customer and
employee dialogue within chat interactions
- Mobile scheduling and
shift-swapping, giving employees greater flexibility and
control over how they work
- Enhanced ability to share
intelligence with data warehouses though easy to extract speech
transcriptions
- More open APIs that continue to
expand access to data, such as the ability to replay captured
interactions directly from CRM systems, easily tap into adherence
data, trigger real-time events during recording, and import
additional interaction media, including chat and email
Adds Goodson, “The intelligence created through Verint solutions
is a great asset to facilitate quick, informed decision making,
drive positive customer and business outcomes, and empower and
engage employees.”
Click to learn more about how Verint Workforce Optimization and
the broader Customer Engagement™ portfolio can benefit your
organization.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization, security intelligence, and fraud, risk and
compliance. Today, over 10,000 organizations in more than 180
countries—including over 80 percent of the Fortune 100—count on
intelligence from Verint solutions to make more informed, effective
and timely decisions. Learn more about how we’re creating A Smarter
World with Actionable Intelligence® at www.verint.com.
This press release contains “forward-looking statements,”
including statements regarding expectations, predictions, views,
opportunities, plans, strategies, beliefs, and statements of
similar effect relating to Verint Systems Inc. These
forward-looking statements are not guarantees of future performance
and they are based on management's expectations that involve a
number of risks, uncertainties and assumptions, any of which could
cause actual results to differ materially from those expressed in
or implied by the forward-looking statements. For a detailed
discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2017, our Quarterly
Report on Form 10-Q for the quarter ended July 31, 2017, and other
filings we make with the SEC. The forward-looking statements
contained in this press release are made as of the date of this
press release and, except as required by law, Verint assumes no
obligation to update or revise them or to provide reasons why
actual results may differ.
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Verint Systems Inc.Media
RelationsAnne Patton,
678-243-4815anne.patton@verint.comorInvestor RelationsAlan Roden,
631-962-9304alan.roden@verint.com
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