CARLE PLACE, N.Y., Oct. 4,
2017 /PRNewswire/ -- 1-800-Flowers.com today announced that
customers can soon enjoy the ease and convenience of ordering
floral gifts, and select gourmet food offerings, directly via the
Google Assistant. A quick menu of gifting categories allows
on-the-go customers to select gifts and place orders, for delivery
nationwide, using the Google Assistant on eligible Android phones
and iPhones. Shoppers can specify same-day delivery or schedule
gift arrival on a future celebratory date. 1-800-Flowers.com is
among the first retail brands to adopt the transaction feature.
"As a company, we continue to embrace and invest in technology
that makes it easier for gift-givers to shop with us, wherever,
whenever and however they choose," said Amit Shah, Chief Marketing Officer,
1-800-Flowers.com. "Voice interaction and artificial intelligence
are rapidly transforming the customer experience and we are
thrilled to team up with Google to offer shoppers yet another
convenient way to connect with us and to act on their
thoughtfulness."
The Google Assistant joins other recent technology initiatives
by 1-800-FLOWERS.COM, Inc. designed to enhance the
customer experience, including the company's first online gift
concierge, GWYN (Gifts When You Need) powered by IBM Watson, floral
gift ordering capabilities using conversational chatbot on Facebook
Messenger, and voice-enabled Skill on Amazon Alexa.
About 1-800-FLOWERS.COM,
Inc.
1-800-FLOWERS.COM, Inc. is a leading provider of
gourmet food and floral gifts for all occasions. For the past 40
years, 1-800-FLOWERS® (1800flowers.com) has been helping deliver
smiles to customers with gifts for every occasion, including fresh
flowers and the finest selection of plants, gift baskets, gourmet
foods, confections, candles, balloons and plush stuffed animals. A
100% Smile Guarantee® backs every gift. 1-800-Flowers.com was
awarded the 2017 Gold Stevie "e-Commerce Customer Service" Award,
recognizing the brand's innovative use of online technologies and
social media to service the needs of customers. The
company's Celebrations suite of services, including
Celebrations Passport® Free Shipping/ No Service Charge Program,
Celebrations Rewards® and Celebrations Reminders®, are designed to
engage with customers and deepen relationships as a one-stop
destination for all celebratory and gifting occasions.
1-800-FLOWERS.COM, Inc. was named to the Stores® 2017 Hot 100
Retailers List by the National Retail Federation and was also
recognized as the 2017 Gold Winner for The Golden Bridge Awards for
the company's groundbreaking implementation of an artificial
intelligence-powered online gift concierge, GWYN. The
Company's BloomNet® international floral wire service
(mybloomnet.net) provides a broad range of quality products
and value-added services designed to help professional florists
grow their businesses profitably. The 1-800-FLOWERS.COM,
Inc. "Gift Shop" also includes gourmet gifts such
as premium, gift-quality fruits and other gourmet items from
Harry & David® (harryanddavid.com), popcorn and specialty
treats from The Popcorn Factory®
(thepopcornfactory.com); cookies and baked gifts from
Cheryl's® (cheryls.com); gift baskets and towers from
1-800-Baskets.com® (1800baskets.com); premium English muffins
and other breakfast treats from Wolferman's® (wolfermans.com);
carved fresh fruit arrangements from FruitBouquets.com
(fruitbouquets.com); and top quality steaks and chops from
Stock Yards® (stockyards.com). Shares
in 1-800-FLOWERS.COM, Inc. are traded on the NASDAQ
Global Select Market, ticker symbol: FLWS.
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SOURCE 1-800-FLOWERS.COM, Inc.