Transcom connects deep-seated domain and
operational knowledge with state-of-the-art technology, redefining
outsourcing services and helping enterprises elevate business
performance.
SAN ANTONIO, Sept. 10, 2024 /PRNewswire/ -- Recently Frost
& Sullivan assessed the customer experience management
services industry, and based on its findings,
recognizes Transcom with the
2024 Asia-Pacific
and North American Competitive Strategy Leadership
Award for its outstanding experience managing the
interactions between brands and consumers and its extensive network
developing and implementing strategies with its customers in
mind, securing its position as a trusted partner and market
leader.
Sherrel Sonia Roche, Associate
Director, ICT Research, Frost & Sullivan, observed,
"Transcom seamlessly integrates advanced AI capabilities with
human brilliance, deep-rooted domain knowledge, and
industry-specific expertise to transform traditional CX services.
Focusing on enhancing capabilities for its clients, Transcom boasts
a track record of helping them throughout their CX transformation
journey. Establishing T:Labs, its agile R&D division, is a
further testament to its dedication to addressing clients'
digitalization needs and creating value-driven solutions."
Brian Johnson, President &
CEO, Transcom commented, "We are incredibly proud to
receive this prestigious recognition, which marks a significant
milestone in our growth strategy in the Asia Pacific and North America markets. We're thrilled that
Frost & Sullivan has acknowledged our competitive leadership,
service excellence, and innovative AI approach in how we support
our clients as advisors, integrators, and transformation partners."
- And added - "In today's landscape, it's essential to
deliver best-in-class services across all channels with a team of
talented and motivated individuals. This ensures exceptional
service for our clients and a rewarding experience for our
employees. This recognition is clear evidence that we are on the
right path, and our ambitions are limitless".
Transcom is a next-generation BPO (business process
outsourcer) with three decades of strong presence delivering CX
services thanks to digital solutions and over 33,000
skilled employees operating in over 90 hybrid
delivery centers worldwide. Transcom offers customized AI
solutions, including augmented contact center agent
assistance tools, conversational AI, voice and
chatbots, and conversational analytics for service and
product insights. Its intelligent automation and AI
solutions reduce the total cost of ownership and error rates, as
well as improve the efficiency of contact center agents and the
overall customer experience. It allows organizations to focus on
their core business needs while entrusting Transcom to,
enhance operational efficiency, boost productivity, optimize
expenses, and transform their CX journey using human expertise and
advanced digital technologies.
Transcom partners with a significant number
of AI-focused technology leaders to provide
customized, white-glove digital services and solutions, nurturing a
more consultative and personalized approach and
leveraging their expertise for specialized solutions. Its strategic
partnerships lend it a notable ability to enable enterprises to
rapidly derive value from cutting-edge AI technologies, positioning
Transcom as a chosen partner for steering
transformation for clients and within the broader BPO
landscape. Transcom's approach goes beyond its extensive and
best-in-class capabilities, with customer value as a strategic
imperative. The company incorporates client-focused
strategies and exemplifies best practices implementation,
enabling it to live up to its commitment to client's success and
value creation.
"Transcom focuses on long-term growth strategies to
prioritize customer value. Its customer-centric approach aids
clients in effectively navigating AI disruption, promoting mutual
success and increasing growth opportunities," added
Rubini Kamal, Best Practices
Research Analyst at Frost & Sullivan.
Each year, Frost & Sullivan presents this award to the
company that has leveraged competitive intelligence to successfully
execute a strategy that results in stronger market share,
competitive brand positioning, and customer satisfaction.
Frost & Sullivan Best Practices awards recognize companies
in various regional and global markets for demonstrating
outstanding achievement and superior performance in leadership,
technological innovation, customer service, and strategic product
development. Industry analysts compare market participants and
measure performance through in-depth interviews, analyses, and
extensive secondary research to identify best practices in the
industry.
About Frost & Sullivan
For six decades, Frost & Sullivan has been world-renowned
for its role in helping investors, corporate leaders, and
governments navigate economic changes and identify disruptive
technologies, Mega Trends, new business models, and companies to
action, resulting in a continuous flow of growth opportunities to
drive future success. Contact us: Start the discussion. Contact us:
Start the discussion.
Contact:
Lindsey Whitaker
P: 1.210.477.8457
E: Lindsey.Whitaker@frost.com
About Transcom
Transcom provides AI and digitally enhanced customer experience
(CX) services to some of the world's most ambitious brands. More
than 300 clients globally, including disruptive e-commerce players,
category redefining fintechs, and technology legends rely on us for
on-, off-, and nearshoring services. Transcom's over 30,000
employees work in over 90 contact centers and work-at-home networks
across 29 countries, creating brilliant experiences in customer
care, sales, content moderation and back office services. We help
our clients drive their brands forward, customer satisfaction and
decrease operating costs. For more information,
visit www.transcom.com.
Contact:
Marzia Ongaretti
P: 0039 3356470291
E: marzia.ongaretti@transcom.com
Photo -
https://mma.prnewswire.com/media/2500957/Transcom_Award.jpg
View original
content:https://www.prnewswire.co.uk/news-releases/transcom-applauded-by-frost--sullivan-for-delivering-excellent-customer-services-and-experiences-and-its-competitive-strategies-302243514.html