The Evolv solution delivers specific, contextual insights
that help enterprises harvest quick gains and catalyze
growth.
LONDON, Sept. 21, 2020 /PRNewswire/ -- Based on its
ongoing analysis of the global customer experience management
space, Frost & Sullivan recognizes Evolv Technology Solutions,
Inc. (Evolv) with the 2020 Global Technology Innovation
Leadership Award for dramatically enhancing revenue generation for
a company's digital presence. By applying artificial
intelligence to the creative process, the company's solution
curates and assesses hundreds of ideas in thousands of combinations
at a time. Evolv's solution is faster than traditional testing
solutions and more likely to create meaningful improvement for
customers. Evolv's solution automatically learns what constitutes a
positive customer experience (CX) and identifies the successful CX
elements that may continue to inform new ideas.
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"An innovative element of Evolv's solution is routing traffic to
the ideas with the highest probability of success, rather than
arbitrarily routing it to 'A' and 'B' versions. This innovation
optimizes the highly valuable real-time customer traffic and
identifies the best ideas based on interactions with real
customers," said Alexander Michael,
Frost & Sullivans Senior Director of Consulting. "Compared to
the competition, Evolv greatly reduces revenue leakage and
time-to-revenue and more readily identifies problems that cause
customer frustration, anxiety, wasted time, and unfulfilled
journeys."
Evolv primarily targets verticals such as retail, eCommerce,
telecom, media, consumer financial services, and travel. Speed is
one of the solution's unique benefits, wherein it evaluates ideas a
hundred times faster than competing solutions, and agility allows
users to add or remove ideas during ongoing experiments. In
addition, the solution routes traffic according to a predictive
performance model to avoid manual curation bias, measures real
conversions, and aggregates insight from customer behavior.
Furthermore, Evolv's partner network of agencies, consultancies,
and system integrators serves customers worldwide, providing the
company with a vital competitive edge.
"Evolv's new integration model called Experience Accelerator
provides an alternative to the cumbersome JavaScripts embedded in
the header and footer that traditional CX optimization tools use to
control webpages," noted Michael. "The underlying Evolv engine
could be applied to a diverse range of new applications in the
future, especially those beyond visual optimization. Its ability to
handle hyperparameters make it useful to boost and optimize search
engines and a wide range of digital experiences where a measurable
goal exists."
Each year, Frost & Sullivan presents this award to the
company that has demonstrated uniqueness in developing and
leveraging new technologies that deliver significant customer
value.
Frost & Sullivan Best Practices Awards recognize companies
in many regional and global markets for demonstrating outstanding
achievement and superior performance in areas such as leadership,
technological innovation, customer service, and strategic product
development. Industry analysts compare market participants and
measure performance through in-depth interviews, analyses, and
extensive secondary research to identify the industry's best
practices.
About Frost & Sullivan
For over five decades, Frost & Sullivan has become
world-renowned for its role in helping investors, corporate
leaders, and governments navigate economic changes and identify
disruptive technologies, Mega Trends, new business models, and
companies to action, resulting in a continuous flow of growth
opportunities to drive future success. Contact us: Start the
discussion.
Contact:
Kristen Moore
P: 210.247.3823
E: kristen.moore@frost.com