(TSX VENTURE:STC) Call center operators vying to capture market share in
Brazil's highly-competitive debt collection services industry are constantly
challenged to find and deliver more efficient solutions that keep agents on the
phone with customers who produce revenue, and not with answering machines or
network intercept announcements such as "disconnected number" or "all circuits
busy." In addition, call centers are seeking efficient solutions that support
thousands of simultaneous outbound calls, along with efficiency in power
utilization, performance, and price.


Sao Paulo-based CallFlex, a leading provider of telecommunications solutions,
call center systems, and hosted services, has delivered a highly-effective
platform that is uniquely tailored to the needs of the Brazilian call center
market by addressing the critical business needs of many of the top debt
collections service providers in the region. Fueled by the power and flexibility
of Asterisk, its CallFlex Manager, a highly efficient server-based solution with
the capacity to manage thousands of simultaneous calls in a single server, and
the CallFlex AdaptMax dialer solution for call centers, together deliver the
technological advantages sought by many of the market's top call center
operators. The CallFlex Manager is built on the foundation of Sangoma's A116
Digital Telephony Board, which provides network connectivity for sixteen E1
spans - supporting 480 simultaneous calls - in a single expansion-slot in the
server. 


"The call centers demand an extraordinary level of agent occupancy, and we found
that the operation of the Sangoma A116 board is the best solution in the
marketplace to meet these needs," said Alexandre Azzoni chief commercial officer
of CallFlex. "Sangoma has developed some key call management features that have
a significant impact on the efficiency of the overall platform. The quality and
reliability of the Sangoma boards is an important part of the success of these
projects - and the lifetime warranty on the boards is a testament to Sangoma's
commitment to its customers."


A recent case study, "High Density Asterisk-based Outbound Call Center Gives
CallFlex a Competitive Edge," provides a detailed analysis of this
implementation, and is available for download from Sangoma.


"We are experiencing a sharp increase in demand for much greater span-density in
digital telephony boards from solution providers around the world," said Simon
Horton, director of product management for Sangoma. "Our company's commitment to
provide boards that directly address this growing need enables solution
providers like CallFlex to continue to compete at the leading edge of their
markets." 


Sangoma's industry-leading solution portfolio enables the interworking of a wide
variety of disparate TDM and IP networks, clouds, protocols, services, devices,
and applications. Its portfolio includes award-winning voice and data boards,
transcoding and gateway software, standalone gateway appliances for SS7 and
TDM-to-SIP, wireless boards, multiplexers, Microsoft Lync gateways, and session
border controllers. These products are designed for simple integration with open
source and closed source IP PBX applications, contact centers, unified
communications systems and service provider networks. For more information about
the Sangoma portfolio of IP telephony and network integration solutions, or to
locate an authorized reseller, visit www.sangoma.com. 


About Sangoma Technologies Corporation 

Sangoma is a leading provider of hardware and software components that enable or
enhance IP Communications Systems for both telecom and datacom applications.
Enterprises, SMBs and Carriers in over 150 countries rely on Sangoma's
technology as part of their mission critical infrastructures. Through its
worldwide network of Distribution Partners, Sangoma delivers the industry's best
engineered, highest quality products, some of which carry the industry's first
lifetime warranty. The product line includes data and telecom boards for media
and signal processing, as well as gateway appliances and software. 


Founded in 1984, Sangoma Technologies Corporation is publicly traded on the TSX
Venture Exchange (TSX VENTURE:STC). Additional information on Sangoma can be
found at www.sangoma.com.


FOR FURTHER INFORMATION PLEASE CONTACT: 
Sangoma Technologies Corporation
Jeffrey Dworkin
Director of Marketing
905.474.1990 x109
jdworkin@sangoma.com
www.sangoma.com


Parallel Communications, Inc.
John Stafford
515.708.1296
jstafford@parallelpr.com
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