STC Sangoma Technologies Corporation

ITEXPO EAST 2010 - inConcert, a provider of a comprehensive suite of products
for IP Contact Centers, and Sangoma(R) Technologies Corporation (TSX
VENTURE:STC), a leading supplier of hardware and software enabling server-based
voice and data communication applications, today announced at ITEXPO East 2010
that inConcert has integrated Sangoma's NetBorder Call Analyzer with its
Predictive Dialing System to further improve the productivity and efficiency of
outbound calling campaigns.


As part of their comprehensive Contact Center Suite, inConcert's revamped
Outbound Engine incorporates a powerful Predictive Dialing System that
configures, manages and optimizes outbound calling campaigns. The Predictive
Dialing System leverages the world's most advanced Call Progress Analysis
capabilities of Sangoma's NetBorder Call Analyzer to optimize the performance of
call center agents, allow customers to reach new heights of automation and
productivity in their outbound dialing campaigns, and ultimately drive more
business.


Call Progress Analysis is an automated call classification process by which an
application can automatically detect if the outbound call was connected to a
person, a voice mail system, a fax machine or some other type of device.
NetBorder Call Analyzer performs this classification rapidly and accurately,
which enables answered calls to be immediately connected to a customer service
agent, while other types of connections are either automatically rescheduled or
taken off the calling list, depending on the real-time classification result.


"After investigating several options, we selected Sangoma's NetBorder Call
Analyzer for its impressive accuracy and ability to meet regulations in some of
the most stringent networks and regions," said Bill Winkler, Vice President of
R&D at inConcert. "The fact that the solution is based on SIP architecture was
also a key factor in our decision. This approach fits perfectly with our own
products and strategy going forward."


"We are very pleased to be associated with inConcert, a long-time Sangoma
partner in the contact center space. They have a great reputation in the
industry for the high quality of its products and customer support," said Serge
Forest, Vice President of Marketing at Sangoma. "We are convinced that inConcert
customers worldwide will benefit tremendously from NetBorder's compatibility
with inConcert's predictive dialing solution."


NetBorder Call Analyzer is available for purchase as an add-on option to the
inConcert Contact Center Suite. Customers can contact inConcert sales at
www.inconcertcc.com for availability in specific regions.


About inConcert

inConcert investigates, develops, implements and supports innovative products
for IP Contact Centers using robust and reliable technology, which processes
more than 2 billion contacts per year for customers in 25 countries. inConcert's
comprehensive suite of products includes multimedia contact centers, interactive
voice response systems, call recording and predictive dialing systems. The
combination of efficient development methodology, the use of open architecture
based on industry standards, and VoIP convergence technology allows inConcert to
guarantee excellent technical levels, robustness and flexibility. More
information on inConcert's contact center solutions can be found at
www.inconcertcc.com.


About Sangoma Technologies Corporation

Sangoma is the premium provider of voice and data connectivity components for
software-based communication applications. Sangoma's data cards, voice cards,
gateways and connectivity software are used in leading PBX, IVR, contact center
and data-communication applications worldwide. The product line represents a
comprehensive toolset for deploying cost-effective, powerful, and flexible
software communication applications.


Founded in 1984, Sangoma Technologies Corporation is publicly traded on the TSX
Venture Exchange (TSX VENTURE:STC). Additional information on Sangoma can be
found at: www.sangoma.com.

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