Walmart+ and Pawp Team Up to Unleash 24/7 Pet Telehealth Benefit
May 22 2024 - 8:30AM
Business Wire
The new Walmart+ benefit will give members
unlimited access to veterinary experts anytime, anywhere.
At a glance:
- Walmart+ will launch a new pet telehealth benefit later this
year in collaboration with Pawp. This service will offer members
around-the-clock virtual access to veterinary professionals, at no
extra cost.
- Pawp was initially piloted as a limited time offer last year.
Its transition to a full-time Walmart+ benefit was driven by member
insights and positive feedback.
- Key features of Pawp for Walmart+ members include expert
veterinary support through on-demand virtual visits and
comprehensive care plans to identify your pet’s immediate needs as
well as their long-term goals
Cue the ap-paws: It’s National Pet Month and Walmart+ is giving
its members another reason to celebrate. The membership today
announced it is teaming up with Pawp to introduce a new telehealth
benefit to its pet-owning members. Starting later this year,
Walmart+ members will have 24/7 virtual access to Pawp’s team of
veterinary professionals, providing unparalleled convenience and
peace of mind. This new benefit provides a free pet health service
for Walmart+ members during a time when costs are rising for
traditional veterinary services and access to care has become
increasingly difficult.
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Walmart+ and PAWP team up to bring
telehealth pet benefits to members. (Photo: Business Wire)
Walmart+ initially piloted Pawp as a limited-time offer last
year, knowing that over 75% of its members are pet owners*. The pet
telehealth service quickly gained popularity amongst members,
boasting a high redemption rate and becoming Walmart+’s most
successful limited-time offer of 2023.
“Our focus has always been on evolving Walmart+ in a way that
puts our members first. Seeing how well-received Pawp was as a
limited-time offer, we knew it was a valuable addition that would
enhance the Walmart+ experience,” said Venessa Yates, senior vice
president and general manager of Walmart+. “This new benefit
illustrates our continued evolution, as we strive to provide
seamless, time-saving, and affordable solutions tailored to our
members’ needs.”
Pawp is a leading digital health clinic and telehealth platform
for pet owners that connects them with veterinary professionals.
The platform offers expert support, whether that’s a second opinion
or general guidance. Key features of Pawp for Walmart+ members
include:
- Affordable Care – Pawp is offered as a free pet
telehealth service in the Walmart+ benefit suite, saving members
$99 on the cost of a standalone Pawp membership.
- Expert support – Veterinary team comprised of
veterinarians and licensed veterinary techs hired and trained
in-house, each with at least five years clinical experience.
- Around the clock access to vets – 24/7 access to
licensed veterinary professionals via text and video. Unlimited
on-demand virtual visits providing expert advice.
- Personalized plans – Actionable post-visit care plans
with product recommendations.
“At Pawp, our mission is to make high quality, convenient pet
care accessible to a much larger part of the population and, for
over a year now, Walmart+ has been an incredible partner in helping
us realize this vision,” said Marc Atiyeh, CEO of Pawp. “We’re
excited to deepen this relationship by incorporating Pawp as an
ongoing, first-of-its-kind pet health benefit for Walmart+ and look
forward to supporting Walmart+ members with their pets care for
years to come.”
The Pawp Walmart+ benefit is another way Walmart serves as a
one-stop destination for pet needs. Walmart also offers customers
the option to opt into automatic deliveries on frequently purchased
pet products for added convenience, an online pet pharmacy program
and a wide assortment of leading pet products offered at every day
low prices. Walmart is offering thousands of deals and hundreds of
rollbacks throughout National Pet Month.
Walmart+ is Walmart’s membership program, offering members a
wide range of benefits that save them time and money. At just
$98/year or $12.95/month, the membership combines digital and
in-store benefits like unlimited free deliveries, fuel and travel
discounts, early access to promotions and events, Paramount+
streaming, free returns from home and so much more. For more
information, visit Walmart.com/plus.
* Walmart+ Member Attitude & Usage study, January 2024
About Walmart
Walmart Inc. (NYSE: WMT) is a people-led, tech-powered
omnichannel retailer helping people save money and live better –
anytime and anywhere – in stores, online, and through their mobile
devices. Each week, approximately 255 million customers and members
visit more than 10,500 stores and numerous eCommerce websites in 19
countries. With fiscal year 2024 revenue of $648 billion, Walmart
employs approximately 2.1 million associates worldwide. Walmart
continues to be a leader in sustainability, corporate philanthropy
and employment opportunity. Additional information about Walmart
can be found by visiting corporate.walmart.com, on Facebook at
facebook.com/walmart, on X (formerly known as Twitter) at
twitter.com/walmart, and on LinkedIn at
linkedin.com/company/walmart.
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Rachel.nipper@walmart.com
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