U.S. Bank Among Banks to Top Independent Review of Mobile Services
June 03 2014 - 11:00AM
Business Wire
U.S. Bank was cited as one of two banks that received the top
scores for Forrester Research, Inc’s 2014 Mobile Banking
Functionality Benchmark..
As part of Forrester’s May 2014 report entitled “2014 U.S.
Mobile Banking Functionality Benchmark,” five of the largest banks
in the country were evaluated and scored on more than 35 criteria.
U.S. Bank was one of two that scored highest at 69 out of 100 on
the survey.
Forrester noted U.S. Bank’s performance in a number of areas,
including:
- Marketing and research for additional
products
- The ability to take a picture of a
paper bill to enroll in bill pay
- The ability to pay another person using
the contact list in a mobile phone
"We're committed to being an industry leader not only in the
scope of mobile capabilities we provide, but in the quality of our
customer’s experience," said Chris Peper, vice president and mobile
channel manager at U.S. Bank. "Customer feedback provides the
foundation for all of our innovation efforts, as we always start by
creating value for the customer. This is our focus whether we are
meeting a need for speed in electronic payments or improving the
experience of paying a bill with our Mobile Photo BillPay. We are
very pleased to see our mobile features cited in Forrester's
report."
"We have built an agile development platform that helps us adapt
to the rapidly changing marketplace, and has allowed us to quickly
drive new features from our innovation labs to our customers’
fingertips,” said Rakesh Nambiar, senior vice president and head of
digital banking delivery at U.S. Bank.
Click here to access Forrester’s report (access requires
subscription).
About U.S. BankU.S. Bancorp (NYSE: USB), with $371
billion in assets as of March 31, 2014, is the parent company of
U.S. Bank National Association, the 5th largest commercial bank in
the United States. The Company operates 3,083 banking offices in 25
states and 4,878 ATMs and provides a comprehensive line of banking,
brokerage, insurance, investment, mortgage, trust and payment
services products to consumers, businesses and institutions. Visit
U.S. Bancorp on the web at usbank.com.
Teri Charest, U.S. Bank Public Relations(612) 303-0732,
teri.charest@usbank.com
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