ServiceNow Named a Leader in Omdia’s AIOps Universe Report
July 08 2021 - 12:00PM
Business Wire
ServiceNow’s ITOM Predictive AIOps is
recognized for unlocking productivity and improving operational
efficiency
ServiceNow (NYSE: NOW), the leading digital workflow company
that makes work, work better for people, today announced that
leading analyst and consulting firm Omdia named the company a
leader in its Omdia Universe: Selecting an AIOps Solution, 2021–22
report. ServiceNow is recognized for being a total capability
top-scorer for its ITOM Predictive AIOps solution, as well as
garnering a high-scoring 96 percent for its solution breadth.
Omdia notes that ServiceNow’s acquisition of Israel-based Loom
Systems makes the company “a more holistic AIOps solution provider”
and a key reason why ServiceNow is able to cover “all the core
capabilities/categories Omdia expects in a current AIOps
solution.”
Additionally, Omdia calls attention to ServiceNow’s “business
focused approach to transforming how IT is managed,” and how the
company leverages the combined power of its ITSM and ITOM
solutions, which are all built on a single platform. Omdia states
this “enables [ServiceNow] to gather and corelate all the
traditional data sources needed for performance monitoring.”
“Omdia’s recognition of ServiceNow is a great honor and
validates our leadership in making user experiences more seamless
in this new era of work,” said Jeff Hausman, Vice President and
General Manager of Operations Management at ServiceNow.
“ServiceNow’s goal is to help our customers strengthen their
business resilience, regardless of the maturity of their operations
or the complexity of their operating environment. Our ITOM
Predictive AIOps solution continues to make proactive operations a
reality, ultimately accelerating business outcomes by helping to
solve IT issues before users are impacted.”
This year, ServiceNow advanced its efforts to support customers
on their journey to improve IT operations by unveiling its ITOM
Predictive AIOps solution with the Now Platform Quebec release.
This allows organizations to enhance productivity with powerful
native AI capabilities that help predict issues before they become
problems and automate resolutions.
For more information on ServiceNow’s ITOM Predictive AIOps,
visit:
https://www.servicenow.com/products/predictive-aiops.html
Additional Information:
- For more information on the significance of this recognition,
see this blog post here:
https://blogs.servicenow.com/2021/servicenow-a-leader-in-omdia-aiops-report.html
- A complimentary copy of the report is available here:
https://www.servicenow.com/lpayr/omdia-names-servicenow-leader-in-aiops.html
About ServiceNow
ServiceNow (NYSE: NOW) is making the world of work, work better
for people. Our cloud‑based platform and solutions deliver digital
workflows that create great experiences and unlock productivity for
employees and the enterprise. For more information, visit:
www.servicenow.com.
© 2021 ServiceNow, Inc. All rights reserved. ServiceNow, the
ServiceNow logo, Now, and other ServiceNow marks are trademarks
and/or registered trademarks of ServiceNow, Inc. in the United
States and/or other countries. Other company names, product names,
and logos may be trademarks of the respective companies with which
they are associated.
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version on businesswire.com: https://www.businesswire.com/news/home/20210708005102/en/
Jacqueline Velasco (408) 561-1937 press@servicenow.com
ServiceNow (NYSE:NOW)
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