SAN FRANCISCO, Sept 30, 2020 /PRNewswire/ -- The world is
preparing to deliver one of the largest mass vaccination campaigns
in human history, but managing the process of safely distributing
effective COVID-19 vaccines to potentially billions of people will
be extremely challenging. That's why Salesforce [NYSE: CRM], the
global leader in CRM, today announced Work.com for
Vaccines.
Building on Salesforce Work.com, which is already deployed by
cities, states and companies around the world to help make their
workplaces and communities safe, Work.com for Vaccines will help
governments and healthcare organizations more safely and
efficiently manage vaccine programs at scale. With Work.com for
Vaccines, customers will be able to design, build, integrate and
manage their vaccine programs end-to-end, with a platform that is
trusted, flexible and can be deployed quickly.
There will be many challenges to manage complex vaccine
administration from start to finish. Demand for vaccines will
likely be greater than initial supply, delivery and logistics
issues could lead to supply chain interruptions and health agencies
will need to quickly determine eligibility prioritization. Once the
vaccine is ready to be administered, a mass outreach, coordination
and scheduling campaign will be needed. Organizations will also
need a process to monitor people's outcomes and experiences after
receiving the vaccine, which will be critical for helping health
agencies and organizations to assess the potential safety and
efficacy of their vaccine program.
"Technology is going to play a critical role in helping
governments and healthcare organizations distribute what promises
to be billions of doses of vaccines around the world," said
Bret Taylor, President and COO of
Salesforce. "We're proud to play our part with Work.com for
Vaccines, giving organizations the technology they need to safely
and efficiently deploy their vaccine programs at scale, powered by
Salesforce's trusted Customer 360 platform."
A Unified Platform to Help Manage Vaccine Programs at
Scale
As the world moves closer to COVID-19 vaccine availability,
governments and healthcare organizations will require a flexible
technology platform across vaccine inventory management and
administration, appointment scheduling, notifications, outcome
monitoring, and more.
Organizations around the world already use Work.com for manual
contact tracing, emergency response management and other solutions
designed to help them work safely. Work.com now will help customers
build and scale the following vaccine administration management
capabilities to address the next phase of this global pandemic:
- Public Health Command Center to provide a single
dashboard that gives a comprehensive view of vaccine management
data, delivering the ability to make data-driven decisions and take
action when needed. Command Center provides a holistic view into
the health status of communities and can display current vaccine
and medical product inventory levels and a forecast of potential
vaccine needs.
- Vaccine Inventory Management to help organizations
assure the availability and maintenance of adequate vaccine doses,
syringes, and PPE stock levels to meet public health needs,
accurately forecast demand and help reduce wastage and avoid
surpluses that could be deployed elsewhere.
- Vaccination Appointment Scheduling to help people easily
schedule vaccination appointments and perform health assessments
with electronic consent capture, while allowing clinicians to
determine and prioritize eligibility.
- Clinical Vaccine Administration to help ensure medical
professionals are trained on vaccine administration before delivery
and that pre-arrival screenings and approvals have taken place,
helping to avoid onsite bottlenecks. AI and data analysis tools
also allow agencies to manage community health, log and track
administration of the vaccine and analyze community-wide vaccine
results monitoring.
- Vaccination Outcome Monitoring to help capture data on
people's experiences, health results and outcomes following their
vaccinations. Self-service guided surveys will help people
self-report their health outcomes and allow clinicians to quickly
follow up with them if a larger health concern in the community is
detected.
- Public Health Notifications to help public health
officials curate accurate education and outreach campaigns and
rapidly communicate with providers and people via their channel of
choice. In addition, they can automate recurring communications,
such as reminding someone to come in for their second dose of the
vaccine, helping to reduce staff burden.
Work.com Helps Businesses and Organizations Work
Safely
Work.com for Vaccines is the latest way in which Work.com can
help organizations, workplaces and schools around the world build
trust and safety with customers. Work.com is a suite of solutions
and resources to help businesses and leaders support the health and
wellbeing of their employees, customers and their communities with
technology for employee wellness, shift management, manual contact
tracing and more. Work.com brings together the full power of
Salesforce Customer 360, health experts, business leaders and the
Salesforce partner ecosystem to manage relationships with both
customers and employees to meet the new expectations of today and
be better prepared for the future.
Pricing and Availability
- Work.com for Vaccines consists of existing Salesforce Customer
360 products, which can be extended by customers to build and scale
their vaccine administration programs. Pricing is based upon the
unique requirements of each public agency or private healthcare
organization. Customers may include government agencies that go
beyond public health coordination.
ABOUT SALESFORCE
Salesforce, the global CRM leader, empowers companies of every
size and industry to digitally transform and create a 360° view of
their customers. For more information about Salesforce (NYSE: CRM),
visit: www.salesforce.com.
Any unreleased services or features referenced in this or other
press releases or public statements are not currently available and
may not be delivered on time or at all. Customers who purchase
Salesforce applications should make their purchase decisions based
upon features that are currently available. Salesforce has
headquarters in San Francisco,
with offices in Europe and
Asia, and trades on the New York
Stock Exchange under the ticker symbol "CRM." For more information
please visit https://www.salesforce.com, or call
1-800-NO-SOFTWARE.
View original content to download
multimedia:http://www.prnewswire.com/news-releases/salesforce-announces-workcom-for-vaccines-301141588.html
SOURCE Salesforce