Certinia, a Leader in Professional Services Automation, Selects Ooma Enterprise for Call Centers Across the Globe
November 14 2023 - 8:00AM
Business Wire
Ooma, Inc., a smart communications platform for businesses and
consumers, today announced that Certinia, a leader in Professional
Services Automation, has selected Ooma Enterprise to power its
inbound and outbound call centers across the globe.
Certinia (https://certinia.com/) delivers a
Services-as-a-Business platform that powers and connects all
aspects of services operations, from services estimation and
delivery to customer success management, financial planning, and
accounting. Formerly known as FinancialForce, Certinia offers
Professional Services Automation (PSA), Customer Success and
Enterprise Resource Planning (ERP) solutions – delivered on
Salesforce’s leading cloud platform – providing the ability to run
a connected services business, delivered with intelligence and
business agility.
Looking to improve efficiency and reduce costs for its employee
telephony and outbound call centers, Certinia chose Ooma Enterprise
because of the flexibility it offers through open APIs and
point-and-click custom call flows. Employees at Certinia locations
in Australia, the Netherlands, Spain, the United Kingdom and the
United States were able to migrate to a single unified solution –
Ooma Enterprise. Since Ooma Enterprise integrates with many
platforms like Salesforce, the experience is enhanced as well.
The introduction of Ooma Enterprise was so successful that
Certinia has since extended the service to its inbound sales and
customer support teams.
Ooma Enterprise
(https://www.ooma.com/enterprise-communications/) is a unified
communications platform that can easily be configured to meet the
evolving needs of organizations rather than forcing them to swallow
a one-size-fits-all solution. A dedicated customer success team
walks new customers through the process of specifying and
implementing Ooma Enterprise, which delivers a full suite of
features including voice, chat, texting, virtual fax and video
meetings that are easily managed through an online portal.
“We are delighted that Ooma Enterprise could so quickly meet our
calling needs in a way that immediately simplifies operations and
saves us money,” said Bailey Szeto, chief information officer of
Certinia. “And I’m especially pleased by the power of Ooma’s APIs
to integrate telephony into our call center technology stack, so
agents can use a single softphone for one-click calling from our
product as well as Salesforce.”
“Certinia is a great example of how Ooma Enterprise adapts to
different customer requirements across platforms and across
continents,” said Rob Ferrer, vice president of business sales at
Ooma. “We’re also appreciative that Certinia recognized how Ooma
Enterprise can expand within their organization to provide more
value than initially expected.”
About Ooma, Inc.
Ooma (NYSE: OOMA) creates powerful connected experiences for
businesses, consumers and service providers, delivered through
smart cloud-based communications platforms and services. For
businesses of all sizes, Ooma offers advanced voice and
collaboration features including messaging, intelligent virtual
receptionists and video meetings. Ooma’s all-in-one replacement for
analog phone lines helps businesses maintain mission-critical
systems by moving connectivity to the cloud. For consumers, Ooma’s
residential phone service provides PureVoice HD voice quality,
advanced features and integration with mobile devices. Learn more
at www.ooma.com or www.ooma.ca in Canada.
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MEDIA CONTACT: Mike Langberg at Ooma press@ooma.com
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