New Jersey Natural Gas Wins J.D. Power Award Six Years in a Row
September 28 2020 - 11:45AM
Business Wire
Ranks Highest in the East Among Large Gas
Utilities, Scoring Best in All Study Factors
For the sixth consecutive year, New Jersey Natural Gas (NJNG)
delivered the highest customer satisfaction with residential
natural gas service in the East among large utilities according to
the J.D. Power 2020 Gas Utility Residential Customer Satisfaction
Study℠. With an overall score of 784 — more than 30 points above
the segment average— NJNG ranks the best among large gas utilities
in the East Region, which includes New Jersey.
“As a company that provides a lifeline service, we understand
the importance of being there to deliver for our customers when
they need us most,” said Steve Westhoven, president and chief
executive officer of New Jersey Natural Gas. “The global pandemic
has put a spotlight on what it means to deliver essential service
safely and reliably — now more than ever, we are committed to
meeting those expectations. To be recognized by J.D. Power during
this unprecedented time is a testament to the dedication of our
team and a powerful statement that our efforts are recognized by
our customers.”
This year’s study results are based on responses from over
60,000 online interviews conducted from September 2019 through July
2020 with residential customers of the 83 largest natural gas
utility brands, representing nearly 63,000 households across the
United States. J.D. Power began measuring the customer satisfaction
of natural gas utilities in 2002. Over the past 19 years, NJNG has
been recognized for its commitment to residential and business
customer satisfaction 15 times.*
NJNG’s efforts to understand and address the needs of its
customers are measured across six key factors that encompass the
customer experience — billing and payment, corporate citizenship,
price, communications, customer service and safety and reliability.
In every category, NJNG outperformed its East large utility peers,
scoring highest in all six study factors, demonstrating the
confidence customers place on NJNG to deliver service
excellence.
*NJNG consecutively received the highest score among large
utility providers in the East in the J.D. Power 2015-2020 Gas
Utility Residential Customer Satisfaction Studies, and the East
Region of the J.D. Power 2017 Gas Utility Business Customer
Satisfaction Study.
About New Jersey Resources
New Jersey Resources (NYSE: NJR) is a Fortune 1000 company
that, through its subsidiaries, provides safe and reliable natural
gas and clean energy services, including transportation,
distribution, asset management and home services. NJR is composed
of five primary businesses:
- New Jersey Natural Gas, NJR’s principal subsidiary,
operates and maintains over 7,500 miles of natural gas
transportation and distribution infrastructure to serve over half a
million customers in New Jersey’s Monmouth, Ocean, Morris,
Middlesex and Burlington counties.
- NJR Clean Energy Ventures invests in, owns and operates
solar projects with a total capacity of more than 350 megawatts,
providing residential and commercial customers with low-carbon
solutions.
- NJR Energy Services manages a diversified portfolio of
natural gas transportation and storage assets and provides physical
natural gas services and customized energy solutions to its
customers across North America.
- NJR Midstream serves customers from local distributors
and producers to electric generators and wholesale marketers
through its ownership of Leaf River Energy Center and the Adelphia
Gateway Pipeline Project, as well as our 50 percent equity
ownership in the Steckman Ridge natural gas storage facility, and
our 20 percent equity interest in the PennEast Pipeline
Project.
- NJR Home Services provides service contracts as well as
heating, central air conditioning, water heaters, standby
generators, solar and other indoor and outdoor comfort products to
residential homes throughout New Jersey.
NJR and its more than 1,100 employees are committed to helping
customers save energy and money by promoting conservation and
encouraging efficiency through Conserve to Preserve® and
initiatives such as The SAVEGREEN Project® and The Sunlight
Advantage®. For more information about NJR:
www.njresources.com.
Follow us on Twitter @NJNaturalGas. “Like” us on
facebook.com/NewJerseyNaturalGas.
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version on businesswire.com: https://www.businesswire.com/news/home/20200928005576/en/
Media: Michael Kinney 732-938-1031
mkinney@njresources.com Investor: Dennis Puma 732-938-1229
dpuma@njresources.com
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