Motorola Solutions Enables Public Safety Agencies to Work in Partnership with Citizens
October 05 2021 - 9:00AM
Business Wire
Company’s cloud-based software helps agencies
foster collaboration, trust and transparency to help keep
communities safe
Community trust is critical to public safety agencies’ success
in keeping cities safe. Transparency and community engagement are
essential to securing that trust. Motorola Solutions (NYSE: MSI)
offers three cloud-based solutions that help agencies connect with
their communities and capture critical information: CommandCentral
Community, CommandCentral Citizen Input and 10-21 Police Phone.
These solutions improve transparency, connect law enforcement with
the public in new ways and give citizens a greater role in
collaborating with police to help make their communities safer.
“We’ve made trust a core design tenet in these solutions,” said
Mahesh Saptharishi, senior vice president & chief technology
officer, Software Enterprise & Mobile Video, Motorola
Solutions. “Agencies need the public’s help and their trust, and
that’s where tools like CommandCentral Community, CommandCentral
Citizen Input and the 10-21 Police Phone app come in. Better
engagement with the public helps agencies capture the right details
more quickly to improve community safety. And by allowing the
public to access information easily, transparency is increased, and
agencies build trust.”
New global research1 has found that 88 percent of citizens
surveyed want to see public safety transformed through the use of
advanced technology. That same research shows that 71 percent of
citizens say advanced technologies are needed to help public safety
and enterprises address the challenges of the modern world; and 68
percent of citizens want to use technology to help emergency
services, such as sharing images or video of incidents in their
communities with public safety agencies.
CommandCentral Community, CommandCentral Citizen Input and 10-21
Police Phone each empower the community to share valuable
information and work in greater partnership with law
enforcement.
- CommandCentral Community gives the public a single
touchpoint for building collaboration and transparency with their
agency. Through its CityProtect® portal, the public has mobile
access to anonymous tipping, anonymized crime data which can be
viewed on a map and the ability to easily submit Freedom of
Information Act requests. Digital tips from the community are
stored and accessed in Motorola Solutions’ evidence software and
help create CommandCentral’s 360 degree view of the incident.
- CommandCentral Citizen Input empowers citizens to send
video, photographs and recordings to 9-1-1 call takers in a
controlled, permission-based procedure. Citizens can capture
information first-hand and share it in near/real-time to
significantly enhance context and situational awareness for
responding officers, as well as add critical evidence to the audit
trail and incident record.
- 10-21 Police Phone improves community engagement by
enhancing the connection between citizens and law enforcement. The
mobile application texts citizens with the name, agency and phone
number for a police officer relating to a specific incident,
providing citizens with a direct point of contact, as well as
encouraging them to answer calls and messages, as police are
identified as law enforcement -- not spam. This is all accomplished
while ensuring the officer’s personal mobile number is kept
private.
“CommandCentral Citizen Input is another amazing tool that
Okaloosa County Sheriff’s Office 911 call takers can use to assist
the residents and guests of Okaloosa County in providing photos or
live video of an incident reported to 911,” said Christine Cooper,
911 systems coordinator, Okaloosa County Sheriff’s Office. “Because
CommandCentral Citizen Input enables us to receive media from the
caller, we are able to virtually be in the room with the caller,
with their consent. We see what they see, and experience what they
are experiencing. This helps to build trust with the caller and
enables the 911 call taker to help calm the caller down, so our
call takers can gather the information they need to ensure the
right resources are effectively dispatched.”
CommandCentral Community and CommandCentral Citizen Input are
cloud-based subscription services that are part of the
CommandCentral software suite -- the industry’s most complete
public safety software suite that brings clarity to decisions and
simplifies collaborative workflows, all enabled by the industry’s
only 360° Incident. For more information on CommandCentral, please
visit MotorolaSolutions.com/commandcentral.
10-21 Police Phone is available for download to law enforcement
on the App Store (iOS) and Google Play (Android).
About Motorola Solutions
Motorola Solutions is a global leader in public safety and
enterprise security. Our solutions in land mobile radio
mission-critical communications, video security & access
control and command center software, bolstered by managed &
support services, create the most integrated technology ecosystem
to make communities safer and help businesses stay productive and
secure. At Motorola Solutions, we’re ushering in a new era in
public safety and security. Learn more at
www.motorolasolutions.com.
1Consensus for Change: Transforming Safety through Technology
(2021) [A global study from Motorola Solutions, conducted by
Goldsmiths, University of London, about how the pandemic redefined
expectations, accelerated innovation and changed our attitudes
about technology for public safety.]
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Mary Alice Johnson Motorola Solutions Mobile: 703.606.2413
maryalice.johnson@motorolasolutions.com
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