Modernize Claims Communication for Policyholders with Hi Marley’s New Guidewire Cloud App
February 06 2024 - 8:55AM
Business Wire
Guidewire (NYSE: GWRE) and Hi Marley announced that Hi Marley’s
new Ready for Guidewire validated accelerator is now available to
users of ClaimCenter on Guidewire Cloud in the Guidewire
Marketplace. This accelerator adds to Hi Marley’s robust Guidewire
Marketplace offering, which includes additional apps for
ClaimCenter and InsuranceNow.
Built for the P&C insurance industry, Hi Marley’s
Conversational Insurance Cloud platform enables insurers to connect
and collaborate with their policyholders via text, mitigating
communication inefficiencies. The platform also facilitates
collaboration internally through features like specific roles and
group assignments, in-app notes, mentions and replies, and
multi-user conversations. The Insurance Cloud and Guidewire
accelerator are enriched with features that leverage artificial
intelligence (AI) to ease communication and enhance automation for
insurers. Using AI, Hi Marley can translate messages into 19
languages to remove communication barriers with policyholders. Hi
Marley’s Coaching capabilities allow adjusters to benefit from
AI-enabled personalized alerts designed to help proactively engage
with policyholders, de-escalating potential issues.
The Hi Marley Guidewire Accelerator for Texting also enables
insurers to:
- Open, close, and access Hi Marley conversations directly within
ClaimCenter on Guidewire Cloud;
- Initiate and participate in text conversations with
policyholders to collect details about claims;
- Leverage text templates and scheduled messages to optimize
workflows;
- Promptly receive notifications of new policyholder activity;
and
- Automate claim assignment/reassignment communication.
Hi Marley ensures its technology is compliant and secure,
including SOC2 compliance. Its Guidewire app captures SMS
opt-in/opt-out status for TCPA (Telephone Consumer Protection Act)
compliance and allows users to control case privacy and customize
user visibility to protect sensitive information. Conversation
transcripts and media files can also be saved as part of the claim
file for increased transparency.
“Our technology streamlines processes and helps insurance
professionals to be more productive through simple, hassle-free
communication,” said Jackie Booth, Senior VP of Product, Hi Marley.
“With Hi Marley’s intelligent conversational platform, ClaimCenter
users are enabled with an integrated experience, secure compliance
measures, and increased workflow efficiencies.”
“Congratulations to Hi Marley on the release of its new
ClaimCenter app for Guidewire Cloud customers,” said Will Murphy,
Vice President, Global Technology Alliances, Guidewire. “Hi
Marley’s technology enables claims professionals to communicate
with policyholders via texting - a convenient, preferred
communication method for numerous customers. Replaced with texting,
insurers can experience a reduction in call volume and ‘phone tag’
traditionally associated with claims, improving cycle times and
customer satisfaction, along with an improved experience for team
representatives.”
About Hi Marley
Hi Marley is the first intelligent conversational platform built
for P&C insurance and powered by SMS. Designed by insurance
professionals, Hi Marley enables lovable, convenient conversations
across the entire ecosystem, saving money and time for carriers
while building customer loyalty through delightful interactions. Hi
Marley’s industry-leading collaboration, coaching and analytics
capabilities deliver crucial insights that streamline carrier
operations while enabling a frictionless customer engagement
experience. The solution is made for the enterprise; it’s fast to
deploy, easy to use and seamlessly integrates with core insurance
systems. Through its advanced conversational technology, Hi Marley
reduces friction – empowering innovative carriers to reinvent the
customer and employee experience. Learn more at
www.himarley.com.
About Guidewire PartnerConnect ecosystem and Ready for
Guidewire
Guidewire’s solution ecosystem is the largest in the P&C
industry, with over 185 solution partners providing over 215
integrations in the Guidewire Marketplace. Guidewire PartnerConnect
Solution partners provide software, technology, and data solutions
as well as insurance support services. Our Solution partners help
drive business value and innovation for insurers by developing and
delivering integrations, extensions, apps, and other complementary
solutions for Guidewire products. All of our Ready for Guidewire
partner solutions are validated for security, quality, and
compatibility with Guidewire, and can be found on the Guidewire
Marketplace.
For more information about Guidewire PartnerConnect, please
visit http://www.guidewire.com/partners.
About Guidewire Software
Guidewire is the platform P&C insurers trust to engage,
innovate, and grow efficiently. We combine digital, core,
analytics, and machine learning to deliver our platform as a cloud
service. More than 540 insurers in 40 countries, from new ventures
to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable
their success. We are proud of our unparalleled implementation
track record, with more than 1,600 successful projects, supported
by the largest R&D team and partner ecosystem in the industry.
Our marketplace provides hundreds of applications that accelerate
integration, localization, and innovation.
For more information, please visit www.guidewire.com and follow
us on X (formerly known as Twitter) and LinkedIn.
NOTE: For information about Guidewire’s
trademarks, visit https://www.guidewire.com/legal-notices.
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version on businesswire.com: https://www.businesswire.com/news/home/20240206963225/en/
Melissa Cobb Senior Public Relations Manager Guidewire Software,
Inc. +1.650.464.1177 mcobb@guidewire.com
Amy Finn VP Brand & Communications Hi Marley 617.935.9308
Amy.finn@himarley.com
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