- Beginning in May, Customer Service ADVISOR will be available
for customers and independent repair shops to purchase directly
from John Deere through JohnDeereStore.com in the US.
- Customer Service ADVISOR will also continue to be available via
John Deere dealers.
- Enhancements in 2023 will include the ability to remotely
download secure software updates to embedded controllers.
- To learn more about John Deere's commitment to customer uptime
and repairability, visit www.JohnDeere.com/repair.
MOLINE,
Ill., March 21, 2022 /PRNewswire/ -- John Deere
(NYSE: DE) announced today it will enhance the capabilities of
existing diagnostic tools and expand their availability. In 2023,
the company will roll out an enhanced customer solution that
includes a mobile device interface, and the ability to download
secure software updates directly to embedded controllers on select
John Deere equipment with 4G connections.
"John Deere is continuously innovating, developing, and bringing
to market new technologies and solutions that enable our customers
to be more productive, efficient, and sustainable," said
Luke Gakstatter, Senior VP
Aftermarket & Customer Support. "These enhanced self-repair
solutions follow that same guiding approach."
"Customers with connectivity already receive proactive
maintenance through over-the-air software updates and diagnostic
code information available to their smart phone," Gakstatter said.
"The next step for us to digitize and enhance the repairability
experience is to enable customers themselves to remotely
download secure software updates to controllers."
In addition, John Deere announced today that coming this May it
will expand its offerings by giving customers and independent
repair shops in the U.S. the ability to purchase Customer Service
ADVISOR directly through JohnDeereStore.com.
"We recognize our customers' desire for more autonomy in
managing their equipment," said Gakstatter. "Quality and uptime are
essential to their operations. That's why we're expanding the
point-of-sale options for Customer Service ADVISOR to include the
John Deere Store website, which will give our customers and
independent repair shops direct access to additional self-repair
tools."
More on Customer Service
ADVISOR
Customer Service ADVISOR has been available through John Deere
dealerships, enabling customers to diagnose, troubleshoot, and
repair their own equipment. With the ability to purchase directly
from John Deere, equipment owners and independent repair shops will
have expanded access to Customer Service ADVISOR, in addition to
existing access to replacement parts to complete needed
repairs.
"We hope John Deere customers are pleased about the expanded
access to diagnostic information they will get with Customer
Service ADVISOR available in the online store," said Denver Caldwell, Director Aftermarket &
Customer Support. "And we're even more excited about
what's in the pipeline regarding repair. When customers
see what we have planned, I think they are going to feel more
empowered on top of the offerings that are already in place."
John Deere owners will continue to have the option to visit a
dealership, engage an independent repair shop, or self-repair their
machines according to their preferences. John Deere takes pride in
ensuring every customer is provided the best ownership experience,
especially when it comes to maintaining and repairing their
equipment. This step will equip John Deere owners with greater
self-repair capabilities.
To learn more about John Deere's commitment to customer uptime
and repairability, visit www.JohnDeere.com/repair.
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SOURCE Deere & Company