DALLAS, March 26, 2020 /PRNewswire/ -- Comerica Bank
announced today additional actions to support colleagues during the
Novel Coronavirus (COVID-19) pandemic, as well as various relief
options to assist customers who are experiencing hardships as a
result of COVID-19.
Comerica will raise employee
compensation for colleagues with on-site roles through May 7 as part of the bank's newly established
"Promise Pay" program. Additionally, colleagues required to report
to Comerica locations on a routine weekly or monthly basis for
their regularly scheduled hours are also eligible. Comerica is
paying colleagues in these roles up to $350 per two-week pay period or $700 per month.
"The health and safety of our colleagues is paramount. During
this unprecedented time, we want to underscore our commitment to
colleagues who continue to work from Comerica locations, whether in
our banking centers or in critical operations roles," said
Curt Farmer, Chairman and CEO,
Comerica Incorporated and Comerica Bank.
Comerica has also instituted several additional colleague
benefits due to COVID-19, including providing a new dependent and
elder care stipend for March and April ($400 per month) to help cover unexpected costs,
extending special circumstances pay, adding 10 paid workdays to
care for individuals with COVID-19, covering the cost of COVID-19
testing, and providing no cost telehealth (online visits) and other
health care benefits pertaining to COVID-19.
Comerica is supporting its business
customers who have been impacted by COVID-19 with various loan
payment deferral and fee waiver options. Business customers are
encouraged to contact their relationship managers to discuss or
call (888) 444-9876.
Personal customers experiencing financial difficulty as a result
of COVID-19 should contact a customer service representative to
discuss fee and penalty waivers, loan deferrals and other options
that best support their circumstances. Comerica customers can call
(888) 444-9876 to discuss their unique situations.
Regarding Comerica banking centers, the following are details
associated with temporary changes to our locations in Arizona, Florida, Michigan and Texas:
- All banking center lobbies will be closed.
- ATM and drive thru services will continue to be available with
no change in hours where applicable.
- Appointments can be requested for transactions or services that
can't be done via drive thru or Banker Connect machines. Lobby
access is limited to 3-5 customers at a time to adhere to CDC
social distancing rules.
- Safe deposit box access by appointment.
- Night depository services available.
- ComeriMart in-store locations will be closed, but ATMs remain
available; Access to safe deposit boxes scheduled by appointment
only. All other services will be redirected to nearby banking
Comerica banking centers temporary changes in California:
- Banking Center hours: Monday – Friday, 10:00 a.m. – 4:00 p.m.
PT; Saturday hours remain the same.
- Lobby access limited to three customers at a time to adhere to
CDC social distancing rules. If needed, customers may wait in the
vestibule or their car and can receive a phone call when space is
available. Appointments can be scheduled, if needed.
- Social distancing policies remain in effect.
- Drive thru services fully available where applicable.
Retail customers are encouraged to use Comerica's web, mobile
and phone banking services to minimize unnecessary trips in person
or utilize banking center drive thru services. To schedule an
appointment or find a drive thru, ATM or Banker
ConnectSM interactive teller machine, customers can
For more information on Comerica's support, visit
Comerica Incorporated (NYSE: CMA) is a financial services
company headquartered in Dallas, Texas, and strategically aligned by three
business segments: The Business Bank, The Retail Bank, and Wealth
Management. Comerica focuses on relationships, and helping people
and businesses be successful. In addition to Texas, Comerica
Bank locations can be found
in Arizona, California, Florida and Michigan,
with select businesses operating in several other states, as well
as in Canada and Mexico. Comerica reported total
assets of $73 billion at Dec. 31, 2019, and celebrated
its 170th anniversary in August 2019.
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SOURCE Comerica Bank