ATLANTA and REDMOND, Wash., April
27, 2020 /PRNewswire/ -- The Coca-Cola
Company (NYSE: "KO") on
Monday announced a five-year agreement with Microsoft
Corp. (Nasdaq: "MSFT") to standardize its business operations on
Microsoft's cloud and deliver rich new digital experiences that
will provide innovative solutions to modernize how the company
engages with employees and customers.
With this agreement, the companies will utilize the capabilities
of Microsoft Azure, Dynamics 365 and Microsoft 365. These solutions
will help The Coca-Cola Company gain new insights from data across
the enterprise, enabling a 360-degree view of the
business, and providing enhanced customer and employee experiences.
"At The Coca-Cola Company, innovation and growth are key pillars
of our business," said Barry
Simpson, senior vice president and chief information and
integrated services officer of The Coca-Cola Company. "This
partnership with Microsoft allows us to really step change our
employee experience through replacing previously disparate and
fragmented systems. These platforms allow us to deliver relevant,
personalized experiences as we network our organization."
"Coca-Cola is a pioneer and forward-thinking leader in its
industry," said Judson Althoff,
executive vice president, Worldwide Commercial Business,
Microsoft. "Today, the company is taking its digital innovation a
step further, leveraging Dynamics 365, Microsoft 365 and Azure to
better connect people and opportunities through breakthrough
productivity and powerful information management that will drive
continued business success over the next decade."
Building on the goal of empowering employees with a networked
way to access information and support, the company has expanded
beyond a chat interface and designed a compelling and comprehensive
app-based experience available on employee mobile devices. The
Coca-Cola Company is also deploying Dynamics 365 Customer Service,
the Power Platform and Microsoft Teams to all its employees,
updating productivity with the enhanced security that runs across
Azure and Microsoft 365 cloud services.
Once deployed, new Dynamics 365 AI-driven insights and real-time
dashboards will allow call center managers to monitor performance
metrics for overall employee satisfaction scores and benefit from
real-time insights into which call topics are driving scores. These
investments will also enable The Coca-Cola Company to access the
latest innovations in the Dynamics 365 portfolio of applications
and expanding capabilities that offer a true 360-degree customer
and business view, unifying processes and providing forward-looking
intelligence, enabling employees to proactively drive decisions and
action.
The Coca-Cola Company is also rolling out Microsoft 365 and
Microsoft Teams worldwide, equipping employees with a single hub to
connect and collaborate across chat, calling, meetings and
documents. As a result of the COVID-19 pandemic, The Coca-Cola
Company is leveraging Microsoft's collaboration technologies to
support the increased demand of a largely remote workforce. These
technologies are enabling The Coca-Cola Company to host many
internal meetings on a global, regional and local scale, and with
the global shelter-in-place mandates, on April 21, 2020, the company held a virtual
quarterly earnings townhall meeting for employees using Microsoft
365 Live Events, which enables "broadcast-style" video
presentations for large-scale audiences, both live and on
demand.
About The Coca-Cola Company
The Coca-Cola Company (NYSE: KO) is a total beverage company,
offering over 500 brands in more than 200 countries and
territories. In addition to the company's Coca-Cola brand, our
portfolio includes AdeS, Ayataka, Costa, Dasani, Del Valle, Fanta, Georgia, Gold Peak, Honest, innocent, Minute
Maid, Powerade, Simply, smartwater, Sprite, vitaminwater and ZICO.
We're constantly transforming our portfolio, from reducing sugar in
our drinks to bringing innovative new products to market. We're
also working to reduce our environmental impact by replenishing
water and promoting recycling. With our bottling partners, we
employ more than 700,000 people, helping bring economic opportunity
to local communities worldwide. Learn more at
www.coca-colacompany.com and follow us on Twitter, Instagram,
Facebook and LinkedIn.
About Microsoft
Microsoft (Nasdaq "MSFT" @microsoft) is the leading platform and
productivity company for the mobile-first, cloud-first world, and
its mission is to empower every person and every organization on
the planet to achieve more.
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SOURCE Microsoft Corporation