MONROE, La., Jan. 6, 2020 /PRNewswire/ -- Businesses need an
easy, intuitive way to connect with customers, prospects, and each
other virtually anywhere, anytime, and in any way to help drive
growth and innovation. To help small to medium-sized businesses
looking to reduce overhead and move voice and collaboration
services to the cloud with a simplified experience,
CenturyLink (NYSE: CTL) has expanded its portfolio of voice
and real-time communication services to include CenturyLink
Engage.
CenturyLink Engage offers:
- 80+ features, including advanced call routing, audio, video,
Instant Messaging, file sharing collaboration and access to call
centers.
- An option to bring your own internet or bundle with CenturyLink
internet, optimized to deliver cloud and real-time communications
applications and services.
- A satisfaction program that allows businesses to terminate
service at any time with no early termination fees, regardless of
agreement type.
"CenturyLink's new Engage service allows customers to bring
their own Internet, but also offers the option to optimize
performance by using the service over the CenturyLink network,"
said Amy Lind, Research Manager at
IDC. "CenturyLink also allows users to mix and match the
connectivity, which can be advantageous for customers with multiple
locations in different cities."
CenturyLink Engage includes a softphone app for PC, tablet and
smartphones. IP phones are optional, and customers can bring their
own compatible phones. CenturyLink Engage also provides customers
with an optional online directory listing, Customer Relationship
Management (CRM) integration and other add-on tools to enhance
value.
"CenturyLink Engage delivers simple, flexible cloud calling and
collaboration with an exceptional user experience," said
Adam Saenger, VP of networking
solutions at CenturyLink. "When paired with our network
connectivity, the customer experience is further enhanced because
cloud and business applications depend on network scale and
performance. The CenturyLink network has the speed, scale and
reliability designed to optimize critical, real-time applications
such as CenturyLink Engage. These capabilities are just another way
we are creating value for our small and medium business
customers."
CenturyLink is committed to being the trusted advisor that helps
companies transform their inefficient communications so they can
focus on growing their business and delivering an enhanced
experience to their customers.
CenturyLink Engage is available to CenturyLink Channel Partner
Program members as part of the voice and unified communications
portfolio.
Key Facts
- CenturyLink Engage is available to business customers in all 50
states, with plans for international expansion.
- Customers can buy online or request sales assistance.
- Provisioning and support are designed to deliver optimized
internet service configurations if purchased from CenturyLink.
Additional Resources
- For more information on services available to small business
customers, visit: https://www.centurylink.com/small-business
About CenturyLink
CenturyLink (NYSE: CTL) is a
technology leader delivering hybrid networking, cloud connectivity,
and security solutions to customers around the world. Through its
extensive global fiber network, CenturyLink provides secure and
reliable services to meet the growing digital demands of businesses
and consumers. CenturyLink strives to be the trusted connection to
the networked world and is focused on delivering technology that
enhances the customer experience. Learn more
at http://news.centurylink.com/.
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SOURCE CenturyLink, Inc.