MONTERREY, Mexico, May 30, 2019 /PRNewswire/ -- CEMEX announced
today it has successfully completed the deployment of its CEMEX Go
platform worldwide, setting the foundation for a higher standard of
customer service in the global building materials industry. CEMEX
is committed to proactively developing innovative products and
cutting-edge solutions to help fulfill its customers' business
needs. The ongoing success of CEMEX Go is a testament to the
company's customer-centric commitment and relentless focus on
continuous innovation and improvement.
CEMEX Go was first rolled out in the
United States in 2017, and customers have been quick to
adopt the innovative, digital platform. Currently, close to 6,000
of CEMEX's U.S. customers are using CEMEX Go, and the platform has
an adoption rate nationwide of 36 percent. Each month, CEMEX Go has
more than 12,000 active users in the U.S.
Ignacio Madridejos, President of
CEMEX USA said: "CEMEX Go has
proven to be a game changer for our customers, allowing them to
have better control of their businesses by providing them the
information they need, anytime they need it. We're proud to be
leading the way in digital technology in the the building materials
industry, innovating to provide a superior customer experience by
creating a tool that's become essential for our customers."
Mr. Madridejos continued: "And the digital innovation is just
beginning. CEMEX Go is constantly evolving. We are constantly
listening to our customers to bring them features they want and
need, enhancing our service while providing them with an
unparalleled omnichannel experience."
Globally, CEMEX Go has reached the following significant
milestones to date:
- Now available in 21 countries.
- 96% of the company's total recurring customers are using CEMEX
Go.
- 45% of CEMEX's total global sales are processed through CEMEX
Go.
- Over 500,000 payments completed through the platform on an
annualized basis.
- 1.5 million deliveries using CEMEX Go on an annualized
basis.
CEMEX Go is a transformative, state-of-the-art digital solution
that automates order-to-cash workflows, enabling CEMEX's customers
to purchase products, track deliveries and manage orders seamlessly
in real time. The platform creates a superior customer experience
compared to anything that has been offered in the past and is the
only platform of its kind in the global building materials
industry. In addition, CEMEX Go keeps transforming the role of the
company's salesforce, allowing them to dedicate more time to better
serve customers.
With CEMEX Go, customers can control all aspects of their
business relationship with CEMEX, empowering them with
self-reliance and complete control of their orders 24/7. Moreover,
CEMEX Go is a fully secure and trusted digital solution that makes
customers' lives easier, gives quick access to detailed
information, and provides in-depth analytics and business insights,
allowing them to make more informed decisions and streamline their
experience.
CEMEX Go is a CEMEX R&D, Innovation and Business Development
project developed by its global R&D collaboration network,
headed by CEMEX Research Centers, based in Switzerland.
CEMEX is a global building materials company that provides high
quality products and reliable services. CEMEX has a rich history of
improving the wellbeing of those it serves through innovative
building solutions, efficiency advancements, and efforts to promote
a sustainable future. For more information on CEMEX, please visit:
www.cemex.com.
Follow us on: facebook.com/cemex, twitter.com/cemex,
instagram.com/cemex/, youtube.com/cemex
This press release contains forward-looking statements and
information that are necessarily subject to risks, uncertainties,
and assumptions. Many factors could cause the actual results,
performance, or achievements of CEMEX or the transaction herein
described to be materially different from those expressed or
implied in this release, including not satisfying all customary
closing conditions. Should one or more of these risks or
uncertainties materialize, or should underlying assumptions prove
incorrect, actual results may vary materially from those described
herein. CEMEX assumes no obligation to update or correct the
information contained in this press release. CEMEX is not
responsible for the content of any third-party website or webpage
referenced to or accessible through this press release.
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SOURCE CEMEX