August 22, 2022
The Board of Directors
Avaya, Inc.
c/o Mr. Alan Masarek
President and Chief Executive Officer
2605 Meridian Parkway, Suite 200
Durham, NC 27713
To the Board of Directors of Avaya:
On the 18th of
August 2022, I filed an initial 13G disclosing my shareholding in
Avaya (the “Company”). As of the date of this Letter and as
disclosed in my Form 4, I own 13,231,350 shares of Avaya, which
makes me the largest individual shareholder with a 15.41%
stake.
I have followed Avaya since its emergence from bankruptcy in 2017
and was impressed by the OneCloud transition, which accelerated
markedly from 2019 onwards. In mid-July, shortly after your recent
financing closing and through early August, I was able to build up
my shareholding and I am excited to be a long-term shareholder in
Avaya and to support the Company and Mr. Masarek in its
transformation.
Background
As an introduction, I was born and grew up in San Francisco through
the .com crisis. During my second year in Wharton UG in 2007, I
co-founded a bootstrapped
education SaaS company, which presently serves c. 4.3M students in
140 countries. I have been a long-term operator in SaaS for the
past 15 years and achieved a sustained 45% CAGR in Sales over the
past 10 years through 2022 with annualized ($ value) churn of c.
5%. I have made this investment in an individual capacity for
myself, and this is wholly unrelated to any of my other
businesses.
I have a fundamental understanding of legacy to SaaS transitions
and the shortfalls of GAAP in elucidating this progress, so I
wanted to outline my framework for making this investment, and why
I have confidence in Avaya’s future under Mr. Masarek’s
leadership.
What I see in Avaya
Cloud Transitions are often misunderstood because of inherent
limitations in GAAP, which are backward looking with revenue
recognition vs. point-in-time Committed ARR,
which is the most relevant metric.
The conversion of legacy revenue to OneCloud ARR may be bumpy
quarter-to-quarter, but to me,
the trend is clear, and I believe we are still in the second or
third inning of Avaya’s transition and with great opportunity for
significantly higher, predictable, and recurring ARPU as Avaya’s
90k+ customers migrate, particularly once Mr. Masarek puts in
place a product roadmap.
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