Avaya Announces Solutions to Assist With COVID-19 Vaccine Rollout
December 17 2020 - 8:00AM
Business Wire
Avaya OneCloud™ CPaaS can Automate & Speed
Access to Vaccines, Helping the Massive Pandemic Recovery
Effort
Avaya (NYSE:AVYA), a global leader in solutions to improve and
simplify communications and collaboration, today announced a suite
of digital communications solutions to address the unique
challenges related to COVID-19 vaccine administration. These
solutions are designed specifically for healthcare providers and
government agencies, and can be applied on top of any existing
infrastructure to assist with the critical requirements of
successful administration of the vaccine.
Avaya OneCloud CPaaS includes HIPAA-compliant innovation that
has been on the front lines of COVID-19 response, used by
healthcare providers and government agencies for Contact Tracing,
responding to high volumes of medical inquiries, and rapid
notification services, for example. Avaya OneCloud CPaaS helps
these organizations quickly customize and deploy automated
processes to address the many communication challenges of the
vaccine rollout, including identifying and reaching priority
populations; collecting, tracking, and reporting key measures of
progress; effective appointment management including second dose
facilitation; safety monitoring; and ensuring a comprehensive
communications plan to support the vaccination process.
“The rapid development of COVID-19 vaccines is a tremendous
achievement, but effectively administering the vaccine to the
general public is the critical next step to recovering from this
pandemic,” said Davide Petramala, Director Avaya OneCloud CPaaS,
Avaya. “Healthcare providers need to quickly contact those who need
the vaccine, they must respond to the massive influx of incoming
inquiries that is anticipated, track the effectiveness of the
vaccine and any possible side effects, and manage this across
mobile, web browser, email, and other digital channels. Avaya
OneCloud provides simple, flexible and powerful communications
capabilities in the hands of those helping us all recover from this
pandemic, and we are proud to help.”
Avaya OneCloud solutions can help accelerate community action by
removing resource barriers with automated work flows. Avaya
partnerships with industry innovators for capabilities such as
secure messaging and remote monitoring ensure Avaya customers,
including healthcare providers and critical agencies, can leverage
the best available technology to drive better outcomes.
Harris County Public Health in the state of Texas was one of the
first adopters of Avaya HIPAA-compliant communications solutions to
effectively meet the needs of its citizens in responding to the
pandemic. “Avaya OneCloud has taken our operations to a level we
never knew was possible – and it’s saving lives,” says Scott
Jeansonne, Compliance & Environmental Programs Manager for
Harris County Public Health.
Health providers and government agencies interested in more
information can visit avaya.com/CPaaS.
Additional Resources
- Learn more about how Health Providers Can Accelerate Citizen
Engagement and Vaccination Adoption Using Avaya OneCloud.
- Check out our recent blog, How COVID-19 Forced Health Providers
to Rethink the Patient Experience.
- Avaya earns the 2020 Pandemic Tech Innovation Award for
Exceptional Innovation, recognizing its solutions for helping
society and business function effectively in the face of challenges
caused by the global COVID-19 pandemic.
- TrustRadius selects Avaya for the 2020 Tech Cares Award for
going above and beyond to provide global communities, clients, and
frontline workers with support during the COVID-19 crisis.
- Learn why Avaya Earns Frost & Sullivan Award for Excellence
in Healthcare Solutions.
- Read how Harris County Public Health Increases COVID-19 Case
Investigations by 25% Using Avaya OneCloud CPaaS.
About Avaya
Businesses are built by the experiences they provide, and every
day millions of those experiences are delivered by Avaya Holdings
Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of
work, with innovation and partnerships that deliver game-changing
business benefits. Our cloud communications solutions and
multi-cloud application ecosystem power personalized, intelligent,
and effortless customer and employee experiences to help achieve
strategic ambitions and desired outcomes. Together, we are
committed to help grow your business by delivering Experiences that
Matter. Learn more at http://www.avaya.com.
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Source: Avaya Newsroom
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For media inquiries:
Alex Alias
alalias@avaya.com
Avaya (NYSE:AVYA)
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