Only 55% of College Students Agree Their Educational Experience is Worth the Cost
March 17 2022 - 8:30AM
Business Wire
Students who feel their institution understands
them are more satisfied with their college experiences
Only half of current college students (55%) agree the education
they’re receiving is worth their tuition, even after vaccines have
made in-person learning increasingly possible over the past year.
The new research from Qualtrics (Nasdaq: XM) also reveals a
disconnect between students and administrators when it comes to how
happy students are with the social aspects of college.
Seventy-eight percent of administrators say students are satisfied
with their social experience, while just 58% of students say they
are.
More than 1 million fewer students are enrolled in U.S. colleges
this school year than in 2019 — an ongoing enrollment crisis that
is forcing institutions to invest in ensuring students feel
included, listened to and understood.
Students who feel their institutions understand what’s important
to them report higher levels of satisfaction with their school.
Students who feel understood have 41 percentage point higher (89%
vs 48%) levels of satisfaction with their academic experience as
well as 24 percentage point higher (67% vs. 43%) levels of
satisfaction with their social experience.
A fulfilling social life, which involves feelings of inclusion
and well-being, is key to students’ overall experience. Only 61% of
students are satisfied with their social life, and just 59% say
they feel connected to peers at their institution.
Students who say their institution understands what’s important
to them also report feeling cared about by school staff, faculty
and leaders at much higher rates. Among students who do say their
school understands them, 83% agree school leaders care about them.
But among students who said their school does not understand what’s
important to them, just 37% agree leaders care.
“To deliver the best possible experience for students, higher ed
leaders must not only provide regular opportunities for feedback
across channels, but also show they’re listening and actually using
that feedback to make tangible improvements across the student
journey—institutionally and individually,” said Omar Garriott,
global head of education at Qualtrics. “Our research shows that
students’ satisfaction is directly tied to feeling like they belong
and that their voice is being heard. Opportunities abound for
schools to continue to prioritize student experience and expand
upon sentiment programs put in place during the pandemic.”
Students who say their institution understands what’s
important to them report higher levels of satisfaction:
Students who say their institution
understands what’s important to them
Students who say their institution does
not understand what’s important to them
Agree that they have opportunities to give
feedback
89%
39%
Agree that their voice is heard when they
give feedback
68%
16%
Are satisfied with their academic
experience
89%
48%
Are satisfied with their social
experience
67%
43%
Are satisfied with their overall
experience
87%
45%
Methodology:
This study was fielded between January 27, 2022 and February 8,
2022. Respondents were identified through a panel and considered
eligible if they live in the United States, are at least 18 years
of age and are currently enrolled in a college associate’s or
bachelor’s degree program. Respondents who did not pass quality
standards were removed. The total number of respondents is
1,009.
Read more about the study findings at:
qualtrics.com/blog/college-experience
About Qualtrics XM for Education
With over 20 years of experience in education, Qualtrics now
serves more than 4,000 education institutions across K-12 and
Higher Education around the world—including 99 of the top 100
business schools and over half of the top 50 U.S. school
districts—helping them understand and improve the experiences they
deliver. Qualtrics solutions are purpose-built to help leaders in
education understand experiences across departments, take the right
actions to attract and retain students and staff and increase
engagement and success. Qualtrics’ XM for Education solutions
uncover unique insights into the student journey and empower school
leaders to close experience gaps—driving increases in enrollment,
retention and graduation.
To learn more about XM for Education please visit
qualtrics.com/education
About Qualtrics
Qualtrics, the leader and creator of the experience management
(XM) category, is changing the way organizations manage and improve
the four core experiences of business—customer, employee, product
and brand. Over 16,750 organizations around the world use Qualtrics
to listen, understand and take action on experience data
(X-data™)—the beliefs, emotions and intentions that tell you why
things are happening, and what to do about it. The Qualtrics XM
Platform™ is a system of action that helps businesses attract
customers who stay longer and buy more, engage employees who build
a positive culture, develop breakthrough products people love and
build a brand people are passionate about. To learn more, please
visit qualtrics.com.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20220317005408/en/
Erica Evans press@qualtrics.com
Xml Global (NASDAQ:XMLG)
Historical Stock Chart
From Nov 2024 to Dec 2024
Xml Global (NASDAQ:XMLG)
Historical Stock Chart
From Dec 2023 to Dec 2024