WITS Witness Systems (MM)

Witness Systems (NASDAQ: WITS), a leading global provider of workforce optimization software and services, today announced that it will present at several upcoming contact center and IT industry events: INTERNET TELEPHONY Conference & EXPO, SpeechTEK West, Call Center Demo & Conference and the SWPP Annual Conference. -0- *T Witness Systems to Highlight "Benefits of VoIP in the Contact Center" When: January 25, 2006; 10:15 a.m. - 11:00 a.m. ET Where: INTERNET TELEPHONY Conference & EXPO Broward County Convention Center, Fort Lauderdale, Florida *T Witness Systems' Oscar Alban, principal market consultant, will join other industry organizations in addressing the versatility that VoIP offers and how contact centers can engage in more dynamic dialogues and value-added interactions with customers. The session will also include a discussion around branch offices, back offices, and how they can be leveraged effectively to serve as part of the overall customer service delivery channel. -0- *T Witness Systems to Address "Speech Analytics - Business Intelligence from Customer Calls" When: February 1, 2006; 10:00 a.m. - 11:00 a.m. PT Where: SpeechTEK West Hyatt Regency San Francisco, San Francisco, California *T Witness Systems' Kevin Hegebarth, strategic analysis director, will join a panel of industry organizations to highlight ways to maximize the valuable information discovered in customer interactions. The session will describe the tools available for analyzing a voice database and using the content to increase customer satisfaction by addressing the overall performance of the contact center. -0- *T Witness Systems to Participate in a Panel Discussion on "Monitoring and Training" When: February 8, 2006; 11:15 a.m. - 12:30 p.m. CT Where: Call Center Demo & Conference Hilton Austin Downtown, Austin, Texas *T Oscar Alban, along with representatives from several industry organizations, will discuss the value of quality monitoring and e-learning in today's contact centers. Bringing the two together introduces an array of opportunity for increasing productivity and effective customer care. -0- *T Witness Systems to Address "Applied Workforce Management" When: February 8, 2006; 2:45 p.m. - 4:00 p.m. CT Where: Call Center Demo & Conference Hilton Austin Downtown, Austin, Texas *T Witness Systems' Bill Durr, principal solutions consultant, will participate in a panel to provide perspective on the industry's technology needs for scheduling and forecasting the contact center workforce. The session will highlight advanced workforce management solutions and encourage the audience to share experiences and questions. -0- *T Witness Systems to Define "The Reinvention of Workforce Management" When: March 17, 2006; 9:15 a.m. - 10:15 a.m. ET Where: SWPP Annual Conference Opryland Hotel, Nashville, Tennessee *T In this session, Bill Durr will detail how workforce management vendors have added functionality to their solutions that focus less on forecasting and scheduling and more on repositioning workforce management as a central tool for overall contact center operations management. The session will cover the nature of these changes, the drivers behind the transformation, and the likely outcomes these advances will have on today's solutions and practitioners. About Witness Systems Witness Systems (NASDAQ: WITS) is a leading global provider of workforce optimization software and services. The company's Impact 360TM solution - which plays a strategic role in the customer interaction centers of Global 2000 and small- and medium-sized businesses (SMBs) worldwide - is also deployed in IP Telephony and back office environments, and throughout the extended enterprise, including branch offices. Witness Systems' software is comprised of quality monitoring, compliance, high-volume and IP Telephony recording solutions, as well as workforce management, actionable learning and performance management. The company's solutions enable organizations to optimize their people, processes and technology throughout the enterprise. Witness Systems' customers benefit from an integrated business consulting, implementation and training methodology that supports a rapid deployment, enabling them to drive revenue, reduce operational costs, and achieve greater customer retention and loyalty. For additional information about Witness Systems, visit www.witness.com. Cautionary Note Regarding Forward-looking Statements: Information in this release that involves Witness Systems' expectations, plans, intentions or strategies regarding the future are forward-looking statements that are not facts and involve a number of risks and uncertainties. They are identified by words such as "anticipates," "expects," "intends," "plans," "believes," "estimates," and similar expressions. These statements are based upon information available to Witness Systems as of the date of this release, and the company assumes no obligation to update any such forward-looking statement. Forward-looking statements believed true when made may ultimately prove to be incorrect. These statements are not guarantees of future performance and are subject to risks, uncertainties and other factors, some of which are beyond our control and may cause actual results to differ materially from our current expectations. Some of the factors that could cause actual future results to differ materially from current expectations include fluctuations in customer demand and the timing of orders; the company's ability to manage its growth; the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the company's markets; the risks associated with international sales as the company expands its markets, including the risks associated with foreign currency fluctuations; the ability of the company to complete and integrate successfully any acquisitions or investments it may make; and the ability of the company to compete successfully in the future, as well as other risks identified under the caption "Management's Discussion and Analysis of Financial Condition and Results of Operations" in the company's Form 10-K for the year ended December 31, 2004 and its Form 10-Q for the quarter ended September 30, 2005, as filed with the Securities and Exchange Commission. Witness, Impact 360 and the Witness logo are United States registered trademarks of Witness Systems, Inc., protected by laws of the U.S. and other countries. All other trademarks mentioned in this document are the property of their respective owners.