CHICAGO,
July 28, 2021
/PRNewswire/ -- Starting today on select
flights, all United customers – no matter what cabin of service
they're flying in – can use the airline's award-winning mobile app
and website to pre-order meals, snacks and beverages up to five
days before they're scheduled to travel. United is the first and
only U.S. airline to offer economy customers the option to
pre-order snacks and beverages, a reflection of the
customer experience transformation underway at
the airline.
United's pre-order technology is an extension of the
airline's contactless payment platform that allows customers to
store payment information in a digital wallet. United's pre-order
option is now available on select flights departing from
Chicago to Honolulu, Orange
County, CA Sacramento, CA
and San Diego, and will expand to
all flights over 1,500 miles by early fall.
"Our new pre-order option reflects the customer experience
transformation taking place at United – customers in our economy
cabins will have an easy, convenient way to choose their snack
or drink, and our flight attendants can move through the cabin
faster, delivering more personalized service," said Toby Enqvist, chief customer officer for United.
"This new feature also builds on our existing contactless payment
technology, which has enabled us to safely resume our inflight food
and beverage program on select flights."
How It Works
- Five days prior to departure, customers will see an
option in the Reservation Details section of the United app or on
United.com to pre-order food and beverage items available for their
specific flight. Customers will also receive an email notifying
them when pre-order is available.
- In economy cabins, customers can pre-order snacks and
beverages from United's buy-on-board menu. They will be asked to
enter their credit card information but will not be charged until
the items are served to them onboard.
- In premium cabins, customers can select their meal option
directly from the United app or website. Once they make their
selection, they will get a receipt emailed to them.
About United's Contactless Payment
Technology
For customers looking to purchase drinks and snack items
while onboard, United's contactless payment platform allows them to
store their payment information in a digital wallet on the United
app and on United.com prior to departure.
- Once in flight, customers can access a menu to view
available items either on the United app or in Hemispheres®
magazine.
- Rather than handing the flight attendant a credit card,
the flight attendant will ask for the customer's name and seat to
confirm the card on file.
- Once confirmed, customers will receive their products and
the card on file will be charged.
About United's Newly Enhanced
Buy-On-Board Menu
United recently unveiled its refreshed
buy-on-board menu, which includes a wide
variety of food and beverage offerings including:
- Adult Beverage Options:
Mango White Claw®; red, white and sparkling wine, and new
beer options such as Breckenridge Brewery Juice Drop Hazy IPA and
Michelob ULTRA®.
- Three New Snack Boxes: A
Tapas snack box with European-inspired offerings; a Takeoff snack
box with high-protein options; a Recline snack box with movie
theater themed treats.
- A la Carte Snack Options:
Including chips, dips, trail mix and chocolate-covered dried
fruit.
New Domestic Premium Cabin Menu
Items
United also introduced brand-new meal offerings to
customers seated in domestic premium cabins on flights over 1,500
miles and hub-to-hub flights over 800 miles.
- The enhanced meal service includes a choice of entrees –
including fresher options like egg scramble with plant-based
chorizo and grilled chicken breast with orzo and lemon basil pesto
– sides and dessert.
- United has also teamed with Eli's Cheesecake to create a
uniquely United chocolate pie flavor called "Pie in the
Sky."
- The meals will be served on one tray, with items
individually wrapped, to limit person-to-person contact and further
the safety of our employees and customers.
United's pre-order technology is available beginning
July 28 for flights departing on or
after August 2. The technology will
initially be available on flights from Chicago O'Hare International
Airport to San Diego International
Airport, Sacramento International
Airport, Orange County's John
Wayne Airport and Honolulu's
Daniel K. Inouye International Airport.
For information on snacks available, United's contactless
payment technology and FAQs, visit
United.com/snacktime.
About United
United's shared purpose is "Connecting People. Uniting the
World." For more information, visit united.com, follow @United on
Twitter and Instagram or connect on Facebook. The common stock of
UAL is traded on the Nasdaq under the symbol "UAL".
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SOURCE United Airlines