SoundHound for Restaurants Joins the Toast Partner Ecosystem to Help More Restaurants Offer Exceptional Voice Ordering Experiences
January 10 2023 - 9:00AM
Business Wire
Voice technology supports restaurant staff and
bolsters sales
SoundHound AI, Inc. (Nasdaq: SOUN) (“SoundHound”), a global
leader in voice artificial intelligence, today announced that it
has joined the Toast Partner Ecosystem. This integration will
introduce SoundHound for Restaurants as a voice technology provider
to restaurants using Toast’s point-of-sale system (POS). It will
allow restaurants to accept voice orders over the phone and
transmit the order directly to Toast’s platform.
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SoundHound for Restaurants voice
assistant learns the menu of each business and can answer
questions, accept modifications and even upsell. (Graphic: Business
Wire)
This integration also helps restaurants to take more orders and
answer simple questions about business hours and location
directions automatically. Staff can focus on the service that they
provide to guests dining in or grabbing takeout.
The SoundHound for Restaurants voice assistant can be deployed
by any restaurant to seamlessly take food and drink orders over the
phone, via menu kiosks or at the drive-thru. Its sophisticated
technology learns the menu of each business and can answer
questions, accept modifications and even upsell, helping the
restaurant process more orders quickly and efficiently.
SoundHound’s advanced system uses patented voice AI that can
understand natural human speech. This way, a customer doesn’t have
to modify their language to interact with software, they can just
speak as they would to another person.
Toast is a cloud-based, all-in-one digital technology platform
purpose-built for the entire restaurant community. It works with
integration partners in its Toast Partner Ecosystem, a curated
portfolio of more than 180 partners who deliver specialized
technology and services to help restaurant operators streamline
sales, engage guests, and keep employees happy.
“We’re delighted to introduce SoundHound For Restaurant’s
voice technology to our Toast Partner Ecosystem. With more
restaurants finding a need to automate interactions like ordering
and sales, we’re happy to be working with SoundHound to help
optimize these functions and more,” says Keith Corbin, Senior
Director, Business Development from Toast. “By bringing SoundHound
to the Toast Platform, we’re helping restaurants keep up with
changing guest expectations and deliver a more personalized
experience to guests.”
SoundHound offers its voice AI technology to a range of
world-class brands, including Hyundai, Pandora, Snap, VIZIO, LG and
Mercedes-Benz. Through SoundHound, each of these companies can
offer voice technology that is built from the ground up and
optimized for human speech. This means they can easily tackle
complex use cases that go beyond basic search functionalities –
like restaurant food ordering – providing a dynamic and robust
solution where other voice technology companies have struggled.
Toast customer US Cafe recently looked to SoundHound for
Restaurants to help strategically manage in-bound calls and
optimize order-taking. This has helped give their staff more time
to give an even higher level of service to dine-in customers at
their Georgia restaurant.
“As a local restaurant operating out of Georgia for over 30
years, US Cafe has recently turned towards innovative technology
solutions to improve our processes and solve any challenges that
come our way,” said Milan V. Patel, Director of Operations at US
Cafe. “We’re incredibly excited to be partnered with SoundHound for
Restaurants as their voice AI ordering solution helps our team
members provide greater attention to our in-restaurant patrons
rather than answering inbound calls.”
With SoundHound technology, customers can speak fluently without
worrying about turn-taking or wake words. They can also verbally
modify and edit their order with ease, just as they would in any
other ordering scenario.
“Restaurant customers want to place food orders quickly and with
minimum hassle. Our fast, accurate voice technology allows them to
do that by speaking as naturally as they would to a person,” says
James Hom, Chief Product Officer at SoundHound. “More restaurants
are now seeing a fantastic return on investment from voice AI and a
better customer experience. By integrating with Toast, we can’t
wait to bring our simple-to-deploy solution to more
restaurants.”
Find out more about SoundHound for Restaurants here.
About SoundHound
SoundHound (Nasdaq: SOUN), a leading innovator of conversational
intelligence, offers an independent voice AI platform that enables
businesses across industries to deliver best-in-class
conversational experiences to their customers. Built on proprietary
Speech-to-Meaning® and Deep Meaning Understanding® technologies,
SoundHound’s advanced voice AI platform provides exceptional speed
and accuracy and enables humans to interact with products and
services like they interact with each other—by speaking naturally.
SoundHound is trusted by companies around the globe, including
Hyundai, Mercedes-Benz, Pandora, Qualcomm, Netflix, Snap, Square,
LG, VIZIO, KIA, and Stellantis. www.soundhound.com
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version on businesswire.com: https://www.businesswire.com/news/home/20230110005358/en/
Fiona McEvoy (415) 610-6590 PR@SoundHound.com
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