Quest Software Delivers End-to-End Business Management Platform to SMB Managed Service Providers
March 22 2012 - 8:00AM
Business Wire
Quest Software (Nasdaq: QSFT) today announced the availability
of PacketTrap® MSP 6.2, the latest version of its remote monitoring
and management (RMM) platform designed for SMB managed service
providers (MSPs). Delivering comprehensive integration of RMM
functionality with professional service automation (PSA)
technology, PacketTrap MSP 6.2 is an industry leading end-to-end
business management platform. MSPs can now access a single console
to manage – and simplify – business processes including job
scheduling, technician management, CRM, service requests and
billing and invoicing.
For small- to mid-sized MSPs and IT solutions providers,
PacketTrap MSP delivers affordable enterprise-class remote server,
application and network management for MSPs to use across customer
environments. The integration between PacketTrap MSP 6.2 and
PacketTrap PSA, the company’s professional service automation
solution, enables users to:
- Better track tickets, improving
customer service and reducing status calls;
- More accurately account for
technicians' billable hours to increase revenue; and,
- Decrease the billing cycle by more
quickly and accurately invoicing for completed work.
“Among the many enhancements to PacketTrap MSP, integration with
our standalone PSA solution was a strategic development investment
as it meets MSPs demand for technology that can be used to more
easily complete many common business tasks,” said Matt Bolton, vice
president of product management, Network Management Division, Quest
Software. “Often we find that our target customers are not in the
business of running businesses. By utilizing an intuitive platform
that is far less cumbersome then other solutions on the market, yet
offers the same functionality, MSPs can focus on providing new
services to their own customers and marketing to new
prospects.”
Quest Software launched PacketTrap PSA earlier this month
following the company’s acquisition of BlueFolder, Inc., a leading
provider of field and professional service management solutions.
Quest Software enhanced BlueFolder’s existing PSA technology,
providing MSPs with a solution to dramatically increase time
savings and profitability by simplifying many business management
processes.
In addition to integrating with PacketTrap PSA, PacketTrap MSP
6.2 features other enhancements such as monitoring support for
Cisco wireless controllers, which are increasingly used to manage
all wireless access points, and new monitoring templates for
pre-defined monitoring and alerting of common applications.
Unique among RMM solutions, PacketTrap MSP 6.2 now enables MSPs
to monitor customers’ Avaya VoIP infrastructure, which includes
Avaya Aura Communications Manager, Avaya DP Office, PBX systems, IP
Phones, Gateways, switches, routers and end-to-end network,
physical and virtual IT infrastructure. Using PacketTrap MSP 6.2,
MSPs can monitor customers’ VoIP systems and network infrastructure
using the same trusted, user-friendly platform in order to make
customers’ VoIP implementations more successful.
Pricing and Availability
Both PacketTrap MSP and PacketTrap PSA are now available as
standalone solutions. MSPs and IT solution providers that purchase
both PacketTrap MSP and PacketTrap PSA will have full integration
between the solutions. PacketTrap MSP also integrates with other
PSA solutions through technology partnerships.
For more information and a free fully featured trial of
PacketTrap MSP 6.2, visit
http://www.packettrap.com/packettrap-psa-free-trial/.
About Quest Software, Inc.
Quest Software (Nasdaq: QSFT) simplifies and reduces the cost of
managing IT for more than 100,000 customers worldwide. Our
innovative solutions make solving the toughest IT management
problems easier, enabling customers to save time and money across
physical, virtual and cloud environments. For more information
about Quest solutions for application management, database
management, Windows management, virtualization management, and IT
management, go to www.quest.com.
Quest, Quest Software, PacketTrap and the Quest logo are
trademarks or registered trademarks of Quest Software in the United
States and certain other countries. All other names mentioned
herein may be trademarks of their respective owners.
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