Nuance Voice Biometrics to Improve Customer Experience and Boost Security at Santander
May 02 2019 - 8:00AM
Nuance Communications, Inc. (NASDAQ: NUAN) today announced
Santander is making phone banking more seamless and secure through
Voice ID, a system that leverages Nuance’s market-leading,
fraud-preventing biometrics technology.
Santander has deployed Nuance voice biometrics
technology within their Contact Center in the UK to authenticate
customer calls. As part of the Voice ID system, customers will be
invited to enroll and asked to repeat a short phrase several times
during an initial enrollment process to create their unique
“voiceprint,” much like a fingerprint. When a customer calls in the
future, they will be asked to say that phrase again, so the
technology can compare their verification voiceprint with the one
that was created during their enrollment.
Nuance technology powers our Voice ID
authentication and gives Santander customers a very simple and
seamless way to authenticate themselves when calling their bank -
removing the need to remember and key in numbers while ensuring the
highest standards of security. The human voice contains over 100
voice characteristics that can be used to ensure that a caller is
who they say they are, further protecting Santander customers’
accounts from fraudsters.
“We see PINs and passwords continuing to fail -
and hacks and breaches climbing. With that, more and more
organizations are deploying biometrics to enable a simpler and
safer way for customers to validate their identities and access
services,” said Brett Beranek, General Manager, Security Business,
Nuance Enterprise. “We are proud to see Santander leveraging Nuance
technology to safeguard financial and personal information in
today’s digital society,” he added. Santander joins the
growing list of leading enterprises successfully leveraging
Nuance’s biometric solutions. Customers from a diverse set of
industries such as AIB, Australian Taxation Office, ICICI Bank,
HSBC, RBS, TalkTalk, Vodafone Turkey and Deutsche Telekom have
deployed Nuance’s Security Suite. Over 400 million consumers
globally make more than eight billion successful authentications
yearly already with Nuance voice biometrics and Nuance Security
Suite has already prevented over $1billion worth of customers’
money from getting into the wrong hands.
Go here for more information about the Nuance Security
Suite.
See recent stats from Nuance’s Word Password Day consumer survey
here.
About Nuance Communications,
Inc.
Nuance Communications (NASDAQ: NUAN) is the pioneer and leader
in conversational AI innovations that bring intelligence to
everyday work and life. The company delivers solutions that
can understand, analyze and respond to human language to increase
productivity and amplify human intelligence. With
decades of domain and artificial intelligence expertise, Nuance
works with thousands of organizations – in global industries that
include healthcare, telecommunications, automotive, financial
services, and retail – to create stronger relationships and better
experiences for their customers and workforce. For more
information, please visit www.nuance.com.
Trademark reference: Nuance and the Nuance logo are registered
trademarks or trademarks of Nuance Communications, Inc. or its
affiliates in the United States and/or other countries. All other
trademarks referenced herein are the property of their respective
owners.
Contact Information
For US PressKatie Byrne Nuance Communications,
Inc. Tel: 781-565-5000Email: katie.byrne@nuance.com
For EMEA PressVanessa RichterNuance
Communications, Inc.Tel: + 32-475 76 96 07Email:
vanessa.richter@nuance.com
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