NICE inContact CXone Recognized by Frost & Sullivan for Contact Center Innovation in Europe, Australia
February 25 2021 - 6:30AM
Business Wire
CXone customer experience platform acknowledged
for growth excellence and strategy innovation
NICE (Nasdaq: NICE)
today announced that NICE inContact has been given the Best
Practices Award for the 2020 Australia Cloud Contact Center Growth
Excellence Frost Radar Awards, as well as the 2020 European Contact
Center as Service Competitive Strategy Innovation and Leadership
Award by analyst firm Frost & Sullivan. These recognitions in
the European and Australian markets underscore the agility and
flexibility of NICE inContact CXone, a market-leading cloud
customer experience platform, and its ability to support contact
centers anywhere in the world as they navigate an increasingly
turbulent customer service landscape.
Contact centers across the world are charged with delivering
consistently exceptional customer experiences amid rapidly evolving
customer preferences. For example, under the backdrop of the
COVID-19 pandemic, more and more consumers are turning to digital
channels, such as company websites, online chat and email as
opposed to traditional agent-assisted channels like phone. In fact,
according to the NICE inContact CX Transformation Benchmark,
Consumer Wave, 42 percent of consumers report relying on websites
more often than before the pandemic. NICE inContact CXone helps
global contact centers stay ahead of changing behaviors and
provides the foundation for seamless, flexible, and omnichannel
interactions.
“Across the globe, contact centers have been put to the test
this year,” said Paul Jarman, NICE inContact CEO. “Agents
and managers alike had to learn how to ensure experience
consistency while making the transition to full-time remote work –
in less than 48 hours in some cases. As a company that measures our
success through the achievements of our customers, these
recognitions by Frost and Sullivan are a validation of our
collective efforts to keep consumer experiences thriving amid
disruption. This also reflects our strong commitment to and
investments in those and other markets globally.”
The 2020 Australia Cloud Contact Center Growth Excellence Frost
Radar Award is awarded to recipients following in-depth interviews,
analysis, and secondary research conducted by Frost & Sullivan
analysts. Candidates are benchmarked against criteria, including
innovation scalability, research and development, product
portfolio, mega trends leverage, customer alignment, growth
pipeline, vision and strategy, sales and marketing, revenue growth,
and market share growth. The 2020 European Competitive Strategy
Innovation and Leadership Award recognizes organizations that help
moving contact centers transform the customer experience.
NICE inContact CXone delivers the world’s most comprehensive
digital-first omnichannel offering in the Contact Center as a
Service (CCaaS) market. With digital-first omnichannel, CXone makes
it possible for organizations of all sizes across the globe to
reach more customers, using voice and a vast range of digital
channels such as SMS text, Facebook Messenger, Twitter, or WhatsApp
– all unified on the CXone cloud customer experience platform.
About NICE inContact NICE inContact works with
organizations of all sizes to create extraordinary and trustworthy
customer experiences that create deeper brand loyalty and
relationships that last. With NICE inContact CXone™, the industry’s
most complete cloud customer experience platform, we combine
best-in-class Customer Analytics, Omnichannel Routing, Workforce
Optimization, Automation and Artificial Intelligence, all on an
Open Cloud Foundation to help any company transform every single
customer interaction. See how our customer-centric expert services,
innovative software, extensive ecosystem of valuable partnerships,
and over a decade of global experience can help you transform every
experience and customer relationship for lasting results. NICE
inContact is recognized as a market leader by the leading industry
analyst firms. www.niceincontact.com
NICE (Nasdaq: NICE) is the world’s leading provider of
both cloud and on-premises enterprise software solutions that
empower organizations to make smarter decisions based on advanced
analytics of structured and unstructured data. NICE helps
organizations of all sizes deliver better customer service, ensure
compliance, combat fraud and safeguard citizens. Over 25,000
organizations in more than 150 countries, including over 85 of the
Fortune 100 companies, are using NICE solutions. www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Paul Jarman, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20210225005371/en/
Corporate Media Cheryl Andrus, +1 801 320 3646,
cheryl.andrus@niceincontact.com Investors Marty Cohen, +1
551 256 5354, ET, ir@nice.com Yisca Erez +972 9 775 3798, CET,
ir@nice.com
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