NICE Introduces Agile CX, Preparing Organizations for Extreme Business Agility in the New Reality
June 11 2020 - 6:30AM
Business Wire
Utilizing cloud, AI, and analytics to
build a blueprint for providing superior CX business insight and
workforce agility
NICE (Nasdaq: NICE) today announced its launch of Agile
CX, a program focused on addressing the need for extreme business
agility as CX organizations are fighting to gain leadership in
unprecedented times. For many years, organizations were busy
building capabilities to improve efficiencies and experiences,
accepting that implementing changes required months or even years.
After facing the extreme challenges driven by COVID-19,
organizations are facing an immediate need to reprogram the way
they operate. They recognize that by adopting extreme business
agility, they are able to move faster, change work methodologies
and processes, all in a matter of hours. Extreme business agility
has become the most important, mission critical capability of any
enterprise faced with navigating the current environment. While
today’s needs emerged due to COVID-19, extreme business agility is
now a part of the ongoing mode of operation for the long run.
The Agile CX program will help customer experience leaders learn
how to develop an extreme business agility state of mind, benefit
from technology infrastructure and allow them to continuously adapt
to changes amid the uncertainties they are all experiencing.
This program follows NICE's launch of multiple solutions,
including CXone@home, WEM@home and NEVA@home, accelerating the path
to business continuity, remote engagement and productivity.
A key component of the program will take place during Agile CX
Week, June 23rd through June 25th, and include a three part webinar
series delivered by thought leaders who will cover:
- Agile Service: Creating the right cloud foundation - principles
for establishing a flexible cloud foundation that empowers rapid
change through innovation and business adaptability, and
continuously ensures smart digital-first experiences.
- Agile Insights: Gaining visibility to drive hyper-personalized
experiences - strategies for gaining insights and context to
customer interactions using advanced analytics and AI that ensure
customized, engaging experiences that boost loyalty.
- Agile Workforce: Empowering the workforce and ensuring their
well-being - guidelines for engaging the workforce by streamlining
processes, automating guidance in real-time, extending tools to
boost focus on value-driven service areas, and creating
persona-based employee experiences.
Eran Liron, Executive Vice President, Marketing and Corporate
Development, NICE, said, “As the world is slowly transitioning
to a new reality, following the uncertainty driven by COVID-19, CX
organizations are now beginning to navigate their way forward.
While CX leaders examine what they did right, what was handled well
and how to ensure things go better next time, they understand the
importance of being prepared for whatever comes next and being
ready to adapt quickly. This new business flexibility, Agile CX,
must be an integral part of the way CX organizations operate.”
To register for the Agile CX Week webinar series, click
here.
About NICE NICE (Nasdaq: NICE) is the world’s leading
provider of both cloud and on-premises enterprise software
solutions that empower organizations to make smarter decisions
based on advanced analytics of structured and unstructured data.
NICE helps organizations of all sizes deliver better customer
service, ensure compliance, combat fraud and safeguard citizens.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, are using NICE solutions.
www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Liron are based on the
current beliefs, expectations and assumptions of the management of
NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20200611005299/en/
Corporate Media Christopher Irwin-Dudek, 201-561-4442,
chris.irwin-dudek@nice.com Investors Marty Cohen, +1 551 256
5354, ir@nice.com, ET Yisca Erez +972 9 775 3798, ir@nice.com,
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