Strategic partnership extends the reach of
LiveVox’s fully integrated, cloud-based contact center solutions,
providing a “land and expand” sales opportunity for AppSmart
advisors
LiveVox Holdings, Inc. (“LiveVox” or the “Company”), a leading
cloud-based provider of customer service and digital engagement
tools, has announced a partnership with AppSmart®, the leading
marketplace for businesses and technology advisors to find, buy and
manage technology services. The new partnership enables LiveVox to
educate AppSmart’s technology advisors on the benefits of its
performance-driven, omnichannel contact center solutions - allowing
LiveVox to reach an expanded customer-base.
LiveVox provides businesses with a unified approach to
delivering exceptional customer experiences by offering contact
center solutions that are easy to implement and optimize. Under the
terms of the agreement, 5,500+ AppSmart technology advisors will
have access to all of LiveVox’s cloud-based solutions to make them
available to over 100,000 businesses in the AppSmart ecosystem. As
a result, LiveVox will have the opportunity to grow its already
extensive list of customers while showcasing its all-in-one
solutions and differentiation next to peers and industry
leaders.
“AppSmart is the leading marketplace for B2B technology services
and solutions with an expansive ecosystem of advisors and
businesses that will help LiveVox continue to scale and expand our
customer-base with the digital transformation tailwinds we are
currently experiencing,” said LiveVox CRO Erik Fowler. “This
agreement is another crucial step in our continued commitment to
channel growth – including hiring leading industry veterans and
aligning ourselves with premier partners.”
The COVID-19 pandemic has changed the way many organizations are
operating. With an increased emphasis on digital transformation and
improved CX, LiveVox expects to see greater demand for cloud and
the omnichannel engagement tools that contact centers need to meet
customers where they are, in any environment.
“Digital transformation (DX) initiatives have been a focus for
organizations across all industries for the better part of the last
five to 10 years. LiveVox’s cloud-based, omnichannel approach to
customer service and engagement provides those within our
marketplace with the tools to be successful in this new, increasing
digital work environment,” said Renee Bergeron, AppSmart SVP &
GM. “Additionally, LiveVox’s comprehensive contact center solution
presents our advisors with an opportunity to land and expand with
one comprehensive solution, rather than mix and match.”
About LiveVox
LiveVox (Nasdaq: LVOX) is a next-generation contact center
platform that powers more than 14 billion interactions a year. By
seamlessly integrating omnichannel communications, CRM, AI, and WFO
capabilities, the Company’s technology delivers an exceptional
agent and customer experience while reducing compliance risk. With
20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0
platform is at the forefront of cloud contact center innovation.
The Company has more than 500 global employees and is headquartered
in San Francisco, with offices in Atlanta; Columbus; Denver; New
York City; St. Louis; Medellin, Colombia; and Bangalore, India. To
stay up to date with everything LiveVox, follow us at @LiveVox or
visit livevox.com.
About AppSmart
AppSmart® is the number one marketplace to find, buy and manage
all business technology services including connectivity,
wireless/mobility, software, infrastructure, energy, managed
services, and devices. Thousands of organizations of all sizes and
in all sectors, including retail, healthcare, hospitality,
manufacturing, banking, education and more, trust AppSmart and our
network of Technology Advisors to help them make smarter technology
decisions.
©2021 AppSmart, Inc. AppSmart is a registered trademark of
AppSmart, Inc.’s affiliates in the United States and other
countries.
Forward-Looking Statements
This press release contains certain forward-looking statements
within the meaning of Section 27A of the Securities Act of 1933, as
amended, and Section 21E of the Securities Exchange Act of 1934, as
amended. Some of the forward-looking statements can be identified
by the use of forward-looking words. Statements that are not
historical in nature, including the words “anticipate,” “expect,”
“suggests,” “plan,” “believe,” “intend,” “estimates,” “targets,”
“projects,” “should,” “could,” “would,” “may,” “will,” “forecast,”
“opportunity” and other similar expressions are intended to
identify forward-looking statements. All forward-looking statements
are based upon management estimates and forecasts and reflect the
views, assumptions, expectations, and opinions of the Company as of
the date of this press release, and may include, without
limitation, expected benefits from the partnership with AppSmart,
changes in general economic conditions, including as a result of
COVID-19, all of which are accordingly subject to change. Any such
estimates, assumptions, expectations, forecasts, views or opinions
set forth in this press release constitute the Company’s judgments
and should be regarded as indicative, preliminary and for
illustrative purposes only. The forward-looking statements
contained in this press release are subject to a number of factors,
risks and uncertainties, some of which are not currently known to
the Company, which may cause the Company’s actual results,
performance or financial condition to be materially different from
the expectations of future results, performance of financial
condition. Important factors, among others, that may affect actual
results are described in the Company’s filings with the Securities
and Exchange Commission. Although forward-looking statements have
been made in good faith and are based on assumptions that the
Company believes to be reasonable, there is no assurance that the
expected results will be achieved. The Company’s actual results may
differ materially from the results discussed in forward-looking
statements. Readers are cautioned not to place undue reliance upon
any forward-looking statements, which speak only as of the date
made. These forward-looking statements are made only as of the date
hereof, and the Company does not undertake any obligations to
update or revise the forward-looking statements, whether as a
result of new information, future events or otherwise, except as
required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20211129005235/en/
Investors: Alexis Waadt awaadt@livevox.com
Ryan Gardella livevoxIR@icrinc.com
Press: Nick Bandy nbandy@livevox.com
Katie Creaser livevoxPR@icrinc.com
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