ISG Provider Lens™ report says rapid growth
in hybrid cloud use saved jobs and helped economy while tilting
managed services industry toward consolidation
Providers of private/hybrid cloud services in Brazil responded
quickly and creatively to the COVID-19 crisis, allowing enterprises
to move computing resources off-premises to protect IT staff and
maintain operations, according to a new report published today by
Information Services Group (ISG) (Nasdaq: III), a leading global
technology research and advisory firm.
The 2021 ISG Provider Lens™ Next-Gen Private/Hybrid Cloud
– Data Center Services & Solutions report for Brazil finds the
use of colocation, hosting and private clouds on public cloud
infrastructure grew rapidly during the pandemic as enterprises
enabled remote IT management.
“Brazilian companies raced to the cloud,” said Jan Erik Aase,
partner and global leader, ISG Provider Lens Research. “Moving
enterprise applications off-premises during the pandemic was
crucial to keeping businesses running, preserving jobs and reducing
the social and economic impact of the global health crisis on
Brazil.”
Many Brazilian enterprises had kept their IT operations on site
and faced a dilemma at the beginning of the crisis, forced to
choose between protecting IT employees’ health and maintaining
operations and full employment, the report says. Those that had
already shifted resources to the cloud easily pivoted to remote
work, and other companies soon followed suit.
The pandemic also caused a shift in the Brazilian managed
services market from growing competition to increasing
consolidation, according to the report. New managed services
companies emerged over the past three years as public cloud vendors
sought to attract more service provider partnerships, but the
pandemic hit smaller players hard. Larger providers acquired many
of them, and consolidation is expected to continue in 2021.
Most managed services providers reported revenue growth from
increasing cloud adoption, while colocation providers continued to
build new data centers in Brazil, Chile and Colombia, the report
said.
Application performance management has emerged as an important
offering that differentiates the most successful managed service
providers, ISG says. More enterprises are seeking providers that
can correlate system performance to customer experience in addition
to monitoring storage, availability, throughput and virtual
machines.
The high number of cyberattacks, ransomware events and data
breaches in Brazil in 2020 raised service providers’ awareness of
security measures and compliance. The Lei Geral de Proteção de
Dados (LGPD), the Brazilian equivalent of Europe’s GDPR, came into
effect in 2020, leading many providers to offer their clients LGPD
compliance assessments. While the law defines severe measures
against companies that fail to protect individual privacy, none has
been penalized yet, though some are under investigation.
The 2021 ISG Provider Lens™ Next-Gen Private/Hybrid Cloud
– Data Center Services & Solutions report for Brazil evaluates
the capabilities of 35 providers across four quadrants: Managed
Services for Large Accounts, Managed Services for Midmarket,
Managed Hosting, and Colocation Services.
The report names Compasso UOL, Equinix and T-Systems as Leaders
in three quadrants and Ativy, IBM, Lumen and TIVIT as Leaders in
two quadrants. It names Ascenty, Capgemini, Claranet, Dedalus,
Nextios, ODATA, Scala, TCS, Unisys and Wipro as Leaders in one
quadrant each.
In addition, HostDime, Matrix and Stefanini are named as Rising
Stars—companies with a “promising portfolio” and “high future
potential” by ISG’s definition—in one quadrant each.
Customized versions of the report are available from Ascenty,
Ativy, Compasso UOL, Scala Data Centers, TIVIT and T-Systems.
The 2021 ISG Provider Lens™ Next-Gen Private/Hybrid Cloud
– Data Center Services & Solutions report for Brazil is
available to subscribers or for one-time purchase on this
webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Germany,
Switzerland, the U.K., France, the Nordics, Brazil and
Australia/New Zealand, with additional markets to be added in the
future. For more information about ISG Provider Lens research,
please visit this webpage.
A companion research series, the ISG Provider Lens Archetype
reports, offer a first-of-its-kind evaluation of providers from the
perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 700 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including automation, cloud and data analytics; sourcing advisory;
managed governance and risk services; network carrier services;
strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,300
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20210701005599/en/
Press: Will Thoretz, ISG +1 203 517 3119
will.thoretz@isg-one.com
Thábata Mondoni, Mondoni Press for ISG Mobile: +55 11 98671 5652
thabata@mondonipress.com.br
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