Evolving Systems and Orange Belgium Win Prestigious World Communication Awards for Best Customer Experience
November 07 2019 - 9:00AM
Evolving Systems, Inc. (Nasdaq: EVOL), a
leader in real-time digital engagement solutions and services and
its client, Orange Belgium, have won the Customer Experience prize
at the 21st Annual World Communication Awards, held in
London last week.
For over two decades the World Communication Awards have
recognised innovation and excellence for global telecoms, and
continue to be the most revered mark of achievement in the telecom
industry. In keeping with the increasingly fluid relationship
between vendors and operators, the categories presented are changed
every year and now reflect the latest trends of 5G, AI,
transformation, NFV and IoT as well as the
traditional awards such as global and wholesale operator.
Winning the Customer Experience award recognizes Evolving
Systems’ hugely successful engagement with Orange Belgium - for the
continued management, enhancement and expansion of the telecom
operator’s customer loyalty program, Orange Thank You.
The “Thank You” program, for example, enabled Orange Belgium to
distribute 2.3 million gifts to its customers in 2018 alone. This
has led to a significant increase in Orange Belgium’s Loyalty Net
Promoter Score, +30 points in four years. Additionally, by
integrating Orange Thank You in the MyOrange App, the program has
hugely increased the penetration and usage of this mobile app.
The award was received at a gala dinner in London by a joint
Evolving Systems/Orange Belgium team. Commented Jessica Lige, who
represented Orange Belgium at the event: “We’re very proud to have
our program recognised by our peers in the industry. Customer
experience has become a game-changer in highly competitive markets
and to be viewed as an innovator and leader in this area
demonstrates our commitment to delivering an unmatched customer
experience.”
“Evolving was initially selected by Orange Belgium to create a
brand-new loyalty concept, provide the technical foundation and
deliver our shared vision for customer loyalty,” continued Jessica
Lige. “Since the program launched, we have been able to deliver a
highly innovative, gamified loyalty concept that helped solidify
and expand our value proposition to our customers. With our joint
commitment, we have an exciting opportunity to continue building
upon our success and working together to take this program even
further.”
“Evolving’s technology has helped digitalize Orange Belgium’s
customers and re-engineer how they view and engage with their
loyalty campaigns,” said Adhish Kulkarni, SVP of Solutions at
Evolving Systems. “Together with Orange Belgium, we have enabled a
more intimate and cost-effective customer experience while enabling
Orange Belgium to better understand its customer needs and
preferences on a truly personalized, individual level,”
Concluded Matthew Stecker, CEO, Evolving Systems: “I am
immensely proud that our company and a key client has won such a
prestigious award. Loyalty programs in the telco industry are
presently being reinvented and Orange Belgium demonstrates
Evolving’s solutions are driving real, proven innovation in a
highly competitive market.”
About Evolving Systems®Evolving Systems, Inc.
(NASDAQ: EVOL) is a provider of real-time digital engagement
solutions and services to more than 80 customers in over 55
countries worldwide. The Company’s portfolio includes
market-leading solutions and services for real-time analytics,
customer acquisition, customer value management and loyalty for
telecom, retail and financial services companies. Founded in 1985,
the Company has its headquarters in Englewood, Colorado, with
offices in Asia, Europe, Africa, South America and North America.
For more information, please visit
www.evolving.com.
Follow us
on:LinkedIn: https://www.linkedin.com/company/7567/admin/ Twitter: https://twitter.com/EvolvingSystems
Media & Analyst Relations: Sancha
BrodySancha.brody@evolving.com
+44 (0) 7376 366855
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