Epicor(R) Shared Benefits Program Mitigates Risk and Holds the Line on Costs for ERP Implementations
November 09 2009 - 9:23AM
Marketwired
PERSPECTIVES 2009 -- Epicor Software Corporation (NASDAQ: EPIC), a
leading provider of enterprise business software solutions to the
midmarket and Global 1000 companies, today introduced the Shared
Benefits program, its latest initiative aimed at helping companies
eliminate risk and avoid excessive cost overruns that can plague
conventional enterprise resource planning (ERP) system deployments.
ERP is an extremely strategic and all encompassing business
application; and failure to deploy in a timely and cost effective
manner has been known to significantly disrupt companies'
operations. Epicor's Shared Benefits program establishes a
partnership where Epicor and its customers equally share in the
risks and rewards of the ERP implementation project.
Epicor and its customers take joint responsibility for the
project scope definition based on detailed project mapping,
mutually agreed upon business outcomes and return on investment
calculations. Both parties are financially incented to tightly
manage the project in adherence with the agreed upon scope to
minimize project delays and risk factors. Shared Benefits
deployments are characterized by pragmatic solutions and simplified
requirements ensuring that delivery dates are respected and the
risks associated with complexity and elongated timelines are
avoided.
Analyst Ray Wang of Altimeter Group who has advocated strongly
for fairness and transparency in software licensing and pricing
writes of the necessity for trust in a vendor-customer
relationship. "The most valuable commodity in this economy and in
business relationships is trust. The current downturn in the
economy has been exacerbated by deterioration in trust and a lack
of any one party to improve trust and accountability. Software
vendors have this opportunity to take their position of strength
and demonstrate how they can provide customers value during a down
turn. In doing so, they will help their customers succeed and earn
customer loyalty and good will when the economy picks up.(1)"
Supported by Proven Methodologies
Supporting the collaborative approach of Shared Benefits is
Epicor's Signature Methodology and its Project Control Center,
which provides timely and accurate information about project health
and activities via a portal accessible to all stakeholders. This
visibility and accountability is another key tenet of the Shared
Benefits program.
Upon project completion, if the project is under budget, the
savings are shared 50/50. Conversely, if the project runs over
budget, the customer is billed 50% of the contracted professional
services hourly rates for all over-budget costs.
The Shared Benefits program further underscores Epicor's
commitment to containing costs and mitigating deployment unknowns,
and builds on the company's unique 1:1 ratio -- Epicor's aim that
implementation costs will not exceed the list price of the software
(one dollar or less for services for every dollar of software),
first introduced in 1999.
"The ERP industry as a whole is notorious for endless
implementation cycles and excessive deployment costs," said George
Klaus, chairman, president and CEO for Epicor. "Ten years ago
Epicor set out to change this paradigm and lower the costs of ERP
implementation through our 1:1 guarantee initiative. Today, we're
offering our customers even more compelling ways to mitigate
deployment risks and improve ROI with our Shared Benefits program,
where customers and Epicor share equally in project outcomes."
Among the first companies to take advantage of Epicor's Shared
Benefits program is Baker Perkins. Many of the world's leading
brands rely on technology supplied by Baker Perkins; in the bakery,
confectionery, snack, breakfast cereal, and biscuit, cookie &
cracker industries, Baker Perkins process equipment has established
a worldwide reputation for innovation, reliability and service. The
company, which has operations in Peterborough, England, and Grand
Rapids, Mich., traces its origins back to the 19th Century. (See
Baker Perkins Selects Epicor® in the UK and US.)
"What appealed to us about the Shared Benefits program was its
overall disciplined project management methodology and focus on
collaboration and accountability," said Bob Collin, project manager
for Baker Perkins. "This gave us confidence that the right controls
and best practices were in place to ensure a smooth deployment in
the most cost effective and timely manner."
About Epicor Software Corporation
Epicor Software Corporation is a global leader delivering
business software solutions to the manufacturing, distribution,
retail, hospitality and services industries. With 20,000 customers
in over 150 countries, Epicor provides integrated ERP, customer
relationship management (CRM), supply chain management (SCM) and
enterprise retail software solutions that enable companies to drive
increased efficiency and improve profitability. Founded in 1984,
Epicor celebrates 25 years of technology innovation delivering
business solutions that provide the scalability and flexibility
businesses need to build competitive advantage. Epicor provides a
comprehensive range of services with a single point of
accountability that promotes rapid return on investment and low
total cost of ownership, whether operating business on a local,
regional, or global scale. The Company's worldwide headquarters are
located in Irvine, California with offices and affiliates around
the world. For more information, visit www.epicor.com.
Epicor is a registered trademark of Epicor Software Corporation.
Other trademarks referenced are the property of their respective
owners. The product and service offerings depicted in this document
are produced by Epicor Software Corporation.
(1) Software Insider's Point of View, "Monday's Musings: 5 Steps
to Restoring Trust in the Vendor - Customer Relationship," October
2008.
Contact: Lisa Preuss Epicor Software Corporation 949/585-4235
Email Contact Erin Lutz Lutz PR (on behalf of Epicor) 949/293-1055
Email Contact
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