PERSPECTIVES 2009 -- Epicor Software Corporation (NASDAQ: EPIC), a
leading provider of enterprise business software solutions to the
midmarket and Global 1000 companies, today introduced its new
Epicor Commerce solution. Through a comprehensive order management
channel, Epicor Commerce enables companies to provide an intuitive,
personalized and rich eCommerce experience to enhance their Web
presence, provide efficiencies, and help drive new business.
Featuring standards-based Microsoft .NET technology and support
for AJAX, Epicor Commerce provides broad functionality to support
collaborative B2B and B2C activities, enabling companies to drive
incremental sales from existing customers and also expand to
leverage new, as-of-yet untapped sales channels. As one of the
latest Epicor Extend solutions -- next-generation applications
designed to work across multiple product lines -- Epicor Commerce
is distinguished from other eCommerce offerings through its deep
Web services-based integration to Epicor enterprise resource
planning (ERP) solutions such as Epicor 9, Vantage, and Vista,
providing an eCommerce presence that goes well beyond a simple
"storefront."
The launch of Epicor Commerce is especially timely in today's
challenging business climate, as companies seek ways to trim costs
while bolstering sales volume and maintaining customer service
levels. "While many companies aspire to expand their business by
supporting sales over the Web, smaller to mid-size companies often
find it prohibitive to do so because they lack the resources to
'fill in the gaps' that often occur between an eCommerce system and
their back office environments," said James Norwood, vice
president, product marketing for Epicor. "For example, a well
developed eCommerce presence can dramatically increase order
intake, causing many companies to struggle with bandwidth issues
related to initiating order fulfillment, or when changes to product
pricing require re-entry into the eCommerce system. Epicor Commerce
gives companies a seamless, flexible, out-of-the box solution to
launch and effectively maintain an additional order hub that
complements and enhances their existing channels, yet isn't a drain
on limited IT resources. Companies can reduce the overall cost of
sales, while broadening their visibility and appeal to customers on
a global scale."
Organizations are ready to upgrade their eCommerce
Technology
Epicor Commerce fills a growing need for eCommerce platforms as
many companies look to overhaul their Web presence. According to a
report by Forrester Research, "Demand for eCommerce solutions is
very strong as many eCommerce organizations are planning to update
their eCommerce technology in the near term. Eighteen percent of
North American and 23% of European enterprises plan new or major
upgrades of eCommerce-related platform technologies in the near
future.(1)"
One company that has already benefitted from Epicor Commerce is
Savillex Corporation, a Minnetonka, Minn.-based manufacturer of
high-quality fluoropolymer laboratory products. Serving thousands
of customers in more than 60 countries worldwide, Savillex's
products are universally accepted in applications ranging from
sample collection to analysis. Since deploying its new Web site
based on Epicor Commerce in July 2009, the company has seen a more
than 30% increase in online orders.
"The re-launch of our Web site with the Epicor Commerce solution
has been extremely well-received by all," said Jennie Paul,
marketing communications manager, Savillex Corporation. "With
Epicor Commerce, we were able to construct one site that enabled us
to service our direct customers, distributors, manufacturing
representatives and OEMs -- a bonus from a cost and management
perspective. Via the management console, we can assign role-based
access privileges based on their unique log in or group, which
determines what content, features and functionality each user can
access. Users can view their order history and tracking and in some
cases inventory levels; this 'self-service' aspect is not only more
convenient and efficient for our customers, it has also greatly
reduced our customer service call volumes," she said.
Comprehensive eCommerce Capabilities
Epicor Commerce can manage anything from simple to more
elaborate eCommerce Web site design requirements, while allowing
for quick deployment and easy maintenance. The Epicor Commerce
Management console provides companies with immediate ROI following
implementation due to its ease of use and elimination of
specialized programming. With Epicor Commerce, management of
company eCommerce activities can be handled by anyone in the
business -- from IT to Sales to Marketing -- to deploy Web site
content, images, marketing promotions and programs. The resulting
pages are search engine friendly and fully optimized for all major
Internet search engines to drive traffic to the site.
Epicor Commerce provides automatic synchronization of
information on products, pricing, customers and inventory levels
directly from Epicor ERP systems through standards-based Web
services. Orders can be submitted and processed immediately,
allowing customers to purchase goods with support for multiple
payment options, including purchase orders, COD, credit card, or
via their specific credit terms. The solution also features
merchant account/gateway integration, and can provide advanced
automated tax calculations via Epicor Tax Connect leveraging the
industry leading on-demand tax service from Avalara.
Epicor Commerce provides a powerful new order hub, by making it
available to customers online that improves order to shipment speed
and accuracy for improved customer satisfaction. At the time of
requesting a quote or placing an order, customers can select
shipping methods and determine their freight costs. Once an order
is placed, online tracking allows customers to see when their
product was shipped and lets them track the shipment through the
carrier. Dealers have online access to their order history and
negotiated discounts.
The solution also comes standard with support for suggested
selling, promotions and coupons, with additional advanced features
available in the Epicor Commerce Advanced offering.
Available now, Epicor Commerce is SaaS-ready and offers flexible
deployment options; including hosted environments where Epicor is
responsible for all operations and/or maintenance, and on-premise
behind the firewall on an internal Web server, or with an ISP.
Download the Epicor Commerce Fact Sheet for more
information.
About Epicor Software Corporation
Epicor Software Corporation is a global leader delivering
business software solutions to the manufacturing, distribution,
retail, hospitality and services industries. With 20,000 customers
in over 150 countries, Epicor provides integrated enterprise
resource planning (ERP), customer relationship management (CRM),
supply chain management (SCM) and enterprise retail software
solutions that enable companies to drive increased efficiency and
improve profitability. Founded in 1984, Epicor celebrates 25 years
of technology innovation delivering business solutions that provide
the scalability and flexibility businesses need to build
competitive advantage. Epicor provides a comprehensive range of
services with a single point of accountability that promotes rapid
return on investment and low total cost of ownership, whether
operating business on a local, regional, or global scale. The
Company's worldwide headquarters are located in Irvine, California
with offices and affiliates around the world. For more information,
visit www.epicor.com.
Epicor is a registered trademark of Epicor Software Corporation.
Other trademarks referenced are the property of their respective
owners.
(1) Forrester Research, Inc. "The Forrester Wave™: B2C eCommerce
Platforms, Q1 2009" by Brian K. Walker (January 27, 2009)
Contact: Lisa Preuss Epicor Software Corporation 949/585-4235
Email Contact Erin Lutz Lutz PR (on behalf of Epicor) 949/293-1055
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