Comcast, State of Colorado & City of Fort Collins Announce 600 New Jobs, State-of-the-Art Customer Support Center Coming to F...
May 19 2016 - 12:00PM
Business Wire
As part of its ongoing commitment to provide an outstanding
customer experience, Comcast today announced plans to open a major,
new customer support center in Fort Collins, CO.
Comcast will hire 600 new employees who will provide technical
product and service support to Comcast residential customers. In
addition, there will be a number of leadership and support
positions hired to run the day-to-day operations of the new call
center.
The state-of-the-art, 80,000-square-foot facility is scheduled
to open within a year after significant upgrades to a large
facility on the Hewlett Packard campus at 3420 East Harmony Rd.
With the addition of the customer support center, Comcast will
have more than 8,000 employees across the state, including more
than 700 in Northern Colorado.
Today’s announcement underscores Comcast’s continuing investment
in Colorado. Since 1996, Comcast has invested more than $7 billion
in its technology infrastructure in Colorado, including more than
$300 million in network investments in just the last five years.
Comcast provides 100,000 lower-income Coloradans, including nearly
14,000 individuals in Northern Colorado, with low-cost Internet
service through the Internet Essentials program. Last year, it also
contributed more than $17 million in cash and in-kind donations to
Colorado nonprofits.
"Colorado is thrilled to see continued growth of Comcast in our
community,” said Colorado Governor John Hickenlooper. “With over
8,000 employees in the state, Comcast is a significant employer and
partner to Colorado's success. The company's expansion in Fort
Collins is a testament to the state's talented workforce and
collaborative spirit."
“The new Fort Collins customer support center is integral to
Comcast’s multi-year strategy to reinvent the customer experience
and create a culture of exceeding customers’ expectations,” said
Rich Jennings, Comcast Senior Vice President Mountain West Region.
“We’re excited to hire 600 employees and give them the training and
tools they need to be successful in ensuring every customer’s
experience is excellent.”
Nationwide, Comcast will hire a total of more than 5,500
customer service employees in the next few years, including the new
Fort Collins employees. New customer support centers are now open
and operational in Albuquerque, NM, Spokane, WA and Tucson, AZ.
“Comcast’s decision to move this customer service and technical
support center here reinforces the supportive business environment
in Fort Collins. The addition of these jobs in our community will
ensure that we continue to provide a diversity of employment
opportunities in the region,” said Fort Collins Mayor Wade
Troxell.
Comcast plans to begin advertising and posting new positions
later this year. Those interested in employment opportunities with
Comcast can learn more at upcoming area career fairs and are
encouraged to review job profiles and opportunities at
http://jobs.comcast.com where they can also apply for
positions.
About Comcast Cable:
Comcast Cable is one of the nation's largest video, high-speed
Internet and phone providers to residential customers under the
XFINITY brand and also provides these services to businesses.
Comcast has invested in technology to build an advanced network
that delivers among the fastest broadband speeds, and brings
customers personalized video, communications and home management
offerings. Comcast Corporation (Nasdaq: CMCSA) is a global media
and technology company. Visit www.comcastcorporation.com for more
information.
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version on businesswire.com: http://www.businesswire.com/news/home/20160519005328/en/
Comcast CableLeslie Oliver,
303-810-6326Leslie_Oliver@cable.comcast.com
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